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English
$
USD
I will be your professional community moderator and tech support assistant
IT Expert and Accessibility Specialist
I am a certified IT Technician (Perito Informatico) with a strong technical background. As an expert user of assistive technologies, I provide a unique perspective on web accessibility and UX testing,...
About this Gig
Need a professional hand to manage your community and tech support?
As an IT specialist, I provide high-quality moderation and assistance for your Discord, Telegram, or Email support. I don't just delete spam; I help your users solve problems.
What I will do:
- Active Moderation: Enforce rules and remove spam on Discord, Telegram, or FB.
- Tech Support: Answer user questions and troubleshoot basic IT issues.
- Email & Chat: Professional replies to keep your customers happy.
- Engagement: Welcome new members and keep the community safe.
Why me?
- IT Expert: I understand technical issues better than a standard mod.
- Bilingual: Full support in Italian and English.
- Reliable: Fast, precise, and professional.
- Experienced: Over years of experience moderating complex communities, including phpBB forums, Discord, and Telegram.
Please contact me before ordering to discuss your project!
Service type:
Technical support
Language:
English
•
Italian
Timezone:
UTC daytime
Support software:
Other
Knowledge base software:
Other
FAQ
Which platforms can you moderate?
I can professionally moderate Discord, Telegram, Facebook Groups, and LinkedIn. I am also comfortable managing customer support via Email.
Do you provide technical support to users?
Yes. As an IT specialist, I can handle first-level technical troubleshooting, answer common user questions, and manage support tickets.
How do you handle spam and community conflicts?
I strictly follow your community guidelines. I use moderation tools to remove spam/malicious links and intervene personally to de-escalate conflicts and maintain a positive environment.
Can you set up moderation bots?
Yes, I can help you configure basic bots to automate spam protection and welcome new members.
Do you have experience with forum moderation?
Yes, I have years of experience moderating phpBB forums. I am familiar with managing threads, user permissions, and complex community dynamics, ensuring a clean and organized environment.
