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Fiverr Pro
English
$
USD
I will be your virtual assistant for live chat support and moderator
be your Tagalog chat partner and conversational tutor
I will help you master a real-life Tagalog conversation at your own pace through text chatting, complete with helpful grammar and vocabulary corrections!
About this Gig
I provide professional Virtual Assistant and Chat Moderation services designed to help eCommerce stores and content creators manage their online presence. I handle live chat customer support (answering FAQs and order inquiries on platforms like Shopify or Tidio) and keep social media platforms (Instagram, Facebook, YouTube, TikTok) clean and engaging by monitoring DMs and removing spam, links, and internet trolls instantly.
Messaging platform:
•
Social media
•
Live chat
Language:
English
•
Filipino
Work model:
Weekly assistance
Industry:
E-Commerce
•
Events planning
•
Hospitality
Purpose:
Business
FAQ
What platforms are you comfortable working with?
For eCommerce customer support, I am highly proficient in platforms like Shopify Chat, Tidio, Zendesk, Gorgias, and Intercom. For social media moderation, I actively manage channels on Instagram, Facebook Business Suite, YouTube Studio, and TikTok.
Do you moderate Discord servers or Web3 communities?
No, I do not provide moderation services for Discord or Web3/crypto projects. My services focus strictly on eCommerce store live chats, business inbox management, and standard social media comment/DM moderation.
How do you know how to answer specific questions about my products or business?
Before we begin, I will ask you to provide a basic FAQ document, standard operating procedures (SOPs), or past customer service guidelines. I use these references to match your brand's unique voice and ensure accurate answers. If an unusual question comes up, I will flag it and escalate it directly
Can you handle angry customers or internet trolls?
Absolutely. I am trained to handle stressful situations calmly and diplomatically. I always maintain a professional, polite tone with unhappy customers to protect your brand, and I strictly follow your guidelines regarding when to hide, delete, or block toxic trolls.
Are you available for long-term or full-time projects?
Yes! While my standard packages cover daily hourly shifts, I am fully open to long-term contracts and weekly or monthly dedicated assistant arrangements. Please send me a message with your expected weekly hours, and I can create a custom offer for you.
