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English
$
USD
I will provide professional live chat support
Live Chat Email Support Specialist 15 Years Experience
Hello! I am Jacob, an experienced Customer Support Specialist with over 14 years of professional experience supporting global customers across various environments.
I specialize in providing professi...
About this Gig
Your customer support team is often the first point of contact for your customers and represents the face of your brand. Every interaction shapes your customers' perception of your company. That's why it's important to have a professional who communicates clearly, resolves issues efficiently, and delivers a positive customer experience while representing your business with integrity and care.
I am a Customer Support Specialist with 14+ years of experience handling global customer interactions through live chat and email.
Why work with me?
14+ years of customer support experience
Experience supporting global customers
Strong technical troubleshooting skills
Professional written communication
Detail-oriented and process-driven approach
Comfortable handling multiple conversations simultaneously
Please Contact Me Before Placing an Order
We can discuss:
- Hourly, daily, weekly, or monthly support arrangements
- Live chat and/or email support requirements
- Business hours and time zone coverage
- Your products, services, and customer support procedures
- Any other specific expectations
I look forward to learning about your business and helping you provide exceptional customer service.
Service type:
Technical support
Language:
English
•
Malay
Timezone:
24/7
Support software:
Zoho Desk
•
Zendesk
•
Liveagent
Knowledge base software:
Liveagent
•
Zoho
FAQ
What type of customer support services do you provide?
I provide professional live chat and email customer support services, including customer inquiries, issue resolution, technical troubleshooting, account assistance, and escalation handling. My goal is to represent your brand professionally while ensuring customers receive timely and helpful support.
What industries can you support?
I have experience supporting customers across multiple industries, including technology/software, e-commerce, banking and financial services, fraud prevention, telecommunications, and general customer service environments. I am adaptable and can quickly learn your products, services, and processes.
Do you provide phone support?
My services are focused on written customer support channels, specifically live chat and email support. This allows me to provide detailed, accurate, and well-structured responses while managing multiple customer interactions efficiently.
Can you handle technical support inquiries?
Yes. I have extensive IT support experience, including Windows troubleshooting, hardware/software issues, remote support, user account assistance, and technical problem resolution. I can assist customers with technical concerns while following your company's procedures.
Have you worked with international customers?
Yes. I have over 14 years of experience supporting global customers from different regions, including the US, UK, Australia, Europe, and other international markets. I am comfortable communicating professionally with customers from diverse backgrounds.
Can you follow my company's SOPs and guidelines?
Absolutely. I have extensive experience working in structured enterprise environments where following processes, maintaining accuracy, protecting customer information, and meeting quality standards are essential.
Can you manage multiple customer conversations at the same time?
Yes. I have experience handling multiple live chat conversations simultaneously while maintaining response quality, accuracy, and customer satisfaction. I am comfortable managing approximately 3-4 conversations at once.
Can you provide ongoing or long-term support?
Yes. I am available for both short-term projects and long-term customer support partnerships. I am interested in building ongoing relationships with businesses that require reliable customer support assistance.
Why should I choose you over other customer support freelancers?
I bring enterprise-level customer support experience combined with a personal approach. With 14+ years of experience supporting global customers, technical troubleshooting skills, and a strong focus on customer satisfaction, I can provide reliable support that represents your brand professionally.
Do you provide reports after completing support hours?
Yes. Upon request, I can provide a summary of handled inquiries, common customer issues, escalations, and important observations to help improve your customer support operations.
