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Fiverr Pro
English
$
USD
I will provide customer support, QA auditing, and team training
About this Gig
Welcome! Are you looking to elevate your customer experience and ensure high-quality service standards? I provide end-to-end Customer Support and Quality Assurance (QA) auditing services tailored for growing businesses and e-commerce stores.
With extensive professional experience in top-tier banking environments, I bring strict operational compliance, structured communication, and actionable performance insights to your support operations.
Services I Offer:
- Multi-channel Customer Support (Inbound Calls, Email, and Live Chat)
- QA Audits & Scorecard Evaluations (Identifying errors and service gaps)
- Agent Performance Monitoring & Detailed Feedback Reporting
- Team Onboarding, Call Ethics, & Norms Training Sessions
- Workflow Testing (Salesforce / CRM UAT) & Process Improvement
Why Hire Me?
- Proven Banking background: Expertise in high-stakes customer care and strict QA benchmarks.
- Data-driven QA insights: Comprehensive summary reports provided with every order.
- Tailored execution: Flexible, reliable, and focused on maintaining 100% customer satisfaction.
Lets streamline your support operations and boost your team's performance. Message me today to discuss your project requirements!
Service type:
Technical support
Language:
English
•
Hindi
•
Urdu
Timezone:
UTC nighttime
Support software:
Salesforce
FAQ
What channels do you handle for customer support?
I handle multi-channel customer support including Live Chat, Email ticketing, and Inbound Phone Support.
What is included in your Quality Assurance (QA) auditing?
I audit agent interactions using structured scorecards, checking for communication tone, policy adherence, accurate resolution, and compliance. You receive a detailed written summary report with identified gaps and feedback.
Can you help train my existing or incoming support team?
Yes! I deliver structured training sessions covering call ethics, quality metrics, active listening, and standard operating procedures (SOPs) to boost overall compliance.
Do I need to provide tools or scripts for support and QA?
It is helpful if you provide existing product documentation or access to your CRM/Helpdesk tools. However, if you don't have QA scorecards or training templates, I can help set them up for you.
How do you handle complex customer queries or escalations?
I follow strict escalation protocols and guidelines set by your business, ensuring urgent customer grievances are resolved promptly and professionally.
