I will write sops for your shopify or e commerce business
About this Gig
Scaling an e-commerce brand without SOPs is like building a store with no floor plan. Every new hire starts from scratch, every process lives in someone's head, and every mistake gets repeated.
I write clear, detailed SOPs and process documentation built specifically for Shopify stores and e-commerce brands not generic corporate templates, but procedures written for the real workflows your team runs every day.
I document processes including:
- Order fulfillment and shipping workflows
- Inventory receiving, counting, and reconciliation
- Customer service response scripts and escalation paths
- Return, refund, and exchange handling
- Supplier and purchase order management
- New hire onboarding and training checklists
- Product listing creation and quality control
- Social media content approval and scheduling
Every SOP I deliver includes:
- Step-by-step numbered instructions written in plain language
- Roles and responsibilities clearly assigned (who does what)
- Decision trees for edge cases and exceptions
- Checklist version for daily team use
- Delivered in Word, PDF, or Notion "your choice"
Language:
English
Platform:
E-Commerce stores
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Marketplaces
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
My Portfolio
FAQ
I don't have my processes written down anywhere, does that matter?
Not at all, that's exactly why most people hire me. You don't need to send me a draft. Just describe what happens in plain language: "When an order comes in, my warehouse team does X, then Y, then Z." Voice notes, bullet points, a messy paragraph, anything works. I turn raw information into struct
What makes your SOPs different from a generic template I can find online?
Generic templates describe how a fictional business works. My SOPs describe how your business works, your suppliers, your tools (Shopify, Gorgias, ShipStation, Klaviyo), your team structure, your edge cases. A template needs to be adapted. My deliverable is ready to hand to your team on day one.
Can I order ongoing SOP writing on a monthly basis?
Yes, and this is how most of my long-term clients work. As your business grows, new processes emerge and existing ones need updating. Message me before ordering and I'll put together a monthly retainer package, typically 5–8 SOPs per month at a reduced rate, so your operations documentation grows
