Browse categories
Explore
Fiverr Pro
English
$
USD
I will build your ai ready customer support knowledge base and sop
I am a teenager willing to do whatever it takes to earn some money. I will give honest opinions and reviews of your service / products and anything that is needed for you.
About this Gig
Turn scattered policies and repeated customer questions into a clear, AI-ready support system.
Im a software engineer with a Computer Science degree, combining technical problem-solving with structured business documentation. I create custom knowledge bases, FAQs, reply macros, escalation workflows, SOPs and AI assistant prompts that help businesses respond faster, reduce inconsistent answers and scale support efficiently.
Your delivery can include:
Source-based FAQs and help-centre content
Reusable email and chat macros
Brand voice and response guidelines
Escalation rules and support workflows
AI prompts, guardrails and test cases
DOCX, PDF, CSV, JSON or Markdown files
Every system is tailored to your business and checked for consistency. I use your approved policies as the source of truth and flag missing or conflicting information rather than inventing rules.
Packages cover one brand and one language unless agreed otherwise. Live software configuration, publishing, ongoing maintenance and technical chatbot development are excluded unless added to a custom offer.
Contact me before ordering for multiple brands, languages or complex requirements.
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Intercom
•
Other
FAQ
1. Which package should I choose?
The Basic package is suitable for a small FAQ and reply library. Standard is best for most businesses that need FAQs, response macros, escalation rules and an AI support prompt. Premium is designed for a complete support operating system, including an SOP, testing and structured import files.
2. What information do you need to begin?
Please provide your website, approved policies, common customer questions, preferred brand voice, escalation rules and required file formats. Examples of previous support messages can also help, but they must be anonymised.
3. Will you create or invent company policies?
No. I use your approved policies and source material as the source of truth. Missing or conflicting information will be clearly flagged rather than invented. I can organise and clarify existing rules, but legal or commercial policy decisions must be approved by your business.
4. Do you configure Zendesk, Freshdesk, Gorgias or other platforms?
The standard packages provide structured content, SOPs, prompts and import-ready files. Logging into, configuring or publishing directly inside your support platform is not included unless agreed through a custom offer.
5. Can you work from my existing website?
Yes. I can review your website and approved help-centre or policy pages. Each package has a source-page limit, so large websites, multiple brands or extensive documentation may require an additional extra or custom offer.
6. What file formats can you provide?
Depending on the package, delivery can include PDF, DOCX, Markdown, CSV and JSON files. Tell me which support platform or workflow you use so I can structure the files appropriately.
7. Do you use AI to complete the work?
Yes. AI is used to accelerate research, structuring and drafting, but every delivery is customised to your business, checked against your source material and reviewed for consistency, accuracy and usability.
8. Can you support multiple brands or languages?
Yes, through a custom offer. Standard packages cover one brand and one language. Additional brands, product lines, regions or languages increase the scope and must be priced separately.
9. What is included in a revision?
Revisions cover reasonable corrections and refinements to the agreed deliverables, such as tone, wording, formatting or source interpretation. New brands, additional content quantities, new policies or extra platforms are treated as additional scope.
10. Do you need access to customer data or business accounts?
No. Please do not send customer names, addresses, payment details, passwords or login credentials. Customer examples should be anonymised using placeholders such as customer name and order number.
