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Fiverr Pro
English
$
USD
I will be your live chat support agent
VIrtual Assistant for finance, operations and admin support
Native Nairobi Swahili speaker and Finance professional with 8+ years across banking and insurance. I offer conversational Swahili lessons for foreigners, plus finance administration, bookkeeping, cus...
About this Gig
Need a responsive, reliable, and calm support agent to handle your live chat, emails, or phone calls? Look no further!
I provide professional, warm, and clear customer support to ensure your buyers get immediate assistance. I learn your business guidelines quickly, stay highly focused during my shift, and guarantee excellent communication across all channels.
What I Offer:
- Live Chat Support: Fast responses on Shopify, WordPress, or Help Desk apps.
- Email Customer Service: Swift ticket resolution and inquiry handling.
- Inbound Phone Support: Polite customer care and clear call handling.
- General Inbox Management: Tagging, sorting, and clearing clutter. [1, 2, 3, 4, 5]
Why Choose Me?
- Under 2-Minute Response Time: I maintain an active screen presence during working hours.
- Calm Under Pressure: I handle difficult customer inquiries with extreme empathy.
- Highly Trainable: I take feedback well and focus on absolute accuracy.
Message me today! I offer custom packages and tailored shifts for long-term or ongoing roles.
FAQ
What tools and platforms are you familiar with?
I work with Google Workspace (Sheets, Docs, Gmail), standard social media platforms (Instagram, LinkedIn), and can quickly adapt to any live chat or help desk software you use.
Do you provide your own phone system for phone support?
I handle the phone support, but you will need to provide access to your cloud-based phone system or software (like RingCentral, OpenPhone, or Aircall).
Can you work in my specific time zone
Yes, I have a very flexible schedule and can adjust my working hours to align with your business hours and customer needs.
Do you offer custom rates for long-term projects?
Absolutely! Please message me with your project details, and I can send you a tailored custom offer starting at $4 per hour for ongoing roles.
