I will provide remote IT support help desk and service now triage

As an active corporate IT Support Specialist handling daily enterprise operations, I provide reliable, process-driven help desk assistance directly aligned with standard ITIL frameworks. I specialize in managing ticket queues, asset tracking, and remote troubleshooting.

Services offered:

• Full ServiceNow queue operations including ticket triage, accurate logging, and routing.
• Managing remote employee onboarding workflows and account provisioning.
• Tracking IT hardware inventory, equipment deployments, and documenting processes.
• Cross-platform troubleshooting for operating systems, hardware, and desktop tools.
• SLA threshold monitoring to prevent ticket breaches and handle escalations.

Qualifications:

• Daily operational experience managing deskside and remote corporate IT systems.
• Google Technical Support Fundamentals Certificate.
• ServiceNow Micro-Certification.