I will provide remote customer support by phone, email and chat
About this Gig
I provide friendly, organised remote customer support from my home office. I can handle phone calls, email replies and chat messages, following your scripts and guidelines so customers get clear, professional communication. For this gig, I offer support in English, including answering queries, handling simple issues, updating customers on orders or bookings, and recording notes in spreadsheets or basic systems. I focus on being polite, accurate and easy to work with, and I keep you updated on what customers are saying so you can improve your service. This is ideal for small businesses that need reliable coverage for overflow calls, inbox management or basic chat support without hiring a fulltime staff member. Before you order, please send me a brief message with what kind of support you need and your preferred schedule, so we can confirm the package and time slot.
Social media platform:
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Other
Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Zendesk
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Other
FAQ
What types of customer support can you handle?
I can provide non‑technical customer support by phone, email and chat. This includes answering questions, updating customers on orders or bookings, handling simple issues and logging each interaction in a summary report.
Which languages do you support?
I offer support in English only. If your customers use another language, please let me know before ordering so we can see whether the project is a good fit.
Can you use my existing scripts, templates or CRM system?
Yes. I’m happy to follow your scripts and reply templates, and work inside your existing inbox, chat tool or simple CRM. Please share clear access details and any guidelines when you place the order.
What do you need from me before we start?
I need a short description of your business, typical customer questions, your preferred tone of voice, and any scripts or templates you already use. We’ll confirm the schedule and package in messages before I begin.
