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$
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I will be your property manager long and short term rental virtual assistant
Results-driven contact center professional with 18 years of expertise in delivering exceptional customer experiences, driving operational efficiency, and leading high-performing teams.
With nearly tw...
About this Gig
With 14+ years of U.S. property management experience, We provide full-service property management solutions designed to reduce vacancies, improve tenant satisfaction, and increase your rental income.
I specialize in managing properties using tools like Buildium and other property management systems, ensuring everything is organized, efficient, and professionally handled.
Tenant Management
- Tenant screening (background, income, references)
- Lease creation, renewals & terminations
- Tenant communication & issue resolution
Airbnb & Short-Term Rental Management
- Guest communication & support
- Booking calendar management
- Check-in / check-out coordination
- Review management strategies
Rent Collection & Financial Tracking
- Rent follow-ups & delinquency management
- Payment tracking & reporting
- Security deposit handling
Maintenance & Repairs
- Work order management
- Vendor coordination
- Emergency repair handling
- Preventive maintenance scheduling
Marketing & Leasing
- Property listing optimization (Zillow, MLS, etc.)
- Vacancy reduction strategies
- Showings coordination
Administrative & Reporting
- Monthly reporting to owners
- Lease documentation & filing
- Property records management
Purpose:
Business
My Portfolio
Other Virtual Assistant Services I Offer
FAQ
Can you support Shopify or eCommerce stores?
Absolutely! I provide email and chat support for Shopify and similar platforms. I handle order tracking, returns, refunds, and general customer service with a focus on customer satisfaction.
Do you offer phone support?
Yes, I have experience handling phone support for industries including EV charging stations and car rentals. I ensure a polite and professional tone, and am trained to de-escalate and resolve issues effectively.
What tools and platforms are you familiar with?
I’ve worked with platforms like Zendesk, Freshdesk, Slack, Microsoft Teams, Shopify, Todoist, and Zoho Desk. I’m also experienced in using tracking tools and internal dispatching systems.
Can you manage a team or handle operations?
Yes. With years of experience as an operations manager, I can oversee remote teams, handle escalations, track performance, and streamline workflows across departments.
Do you provide 24/7 support?
Yes, I can provide round-the-clock coverage depending on the package you choose, or we can customize a schedule that fits your business needs.
How will you communicate with my customers?
I can handle email, live chat, social media replies, and even calls (if required). The tools I use include Zendesk, Gorgias, Freshdesk, and Shopify support apps.
Can you manage order fulfillment and returns?
Yes, I can manage order processing, tracking, refunds, and returns while keeping your customers informed and satisfied.
Do you offer team support if my store grows?
Absolutely! I can scale up and bring in additional trained agents to handle high-volume customer support.
What platforms do you provide customer support for?
I mainly specialize in Shopify, but I also provide support for Amazon, eBay, Etsy, and WooCommerce stores.
Can you create reports about customer service activity?
Yes, I provide daily, weekly, or monthly reports on customer inquiries, issues resolved, and key insights to improve service quality.
