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I will provide non emergency medical transportation nemt service
Results-driven contact center professional with 18 years of expertise in delivering exceptional customer experiences, driving operational efficiency, and leading high-performing teams.
With nearly tw...
About this Gig
NEMT Dispatch & Transportation Coordination Specialist (Route Genie | Samsara | Uber Management)
I have hands-on experience working in a Non-Emergency Medical Transportation (NEMT) project, managing end-to-end dispatch operations using Route Genie software.
My expertise includes:
- Daily dispatching and trip management for caregivers and clients
- Creating and managing reservations and standing orders
- Running pre-assigns for next-day scheduling
- Adding and managing driver shifts and schedules
- Updating trips, making real-time changes, and handling dispatch adjustments
- Monitoring and tracking drivers in Route Genie and Samsara systems
- Adding and managing passengers and healthcare facilities in the system
- Direct communication with drivers for pickups and drop-offs coordination
- Handling urgent and high-pressure dispatch situations efficiently
- Booking Uber rides when transportation is unavailable
- Managing last-minute changes requested by clients or passengers
I ensure smooth, timely, and reliable transportation coordination while maintaining strong communication between drivers, caregivers, and clients.
Purpose:
Business
Work model:
Project-based
My Portfolio
Other Virtual Assistant Services I Offer
FAQ
What kind of customer support do you provide?
I offer multichannel support including email, live chat, and phone for various industries like car rentals, telecom, logistics, e-commerce, and food ordering. Whether it's handling inquiries, processing orders, or resolving complaints, I provide prompt, professional service.
Are you experienced with logistics and dispatch operations?
Yes, I’ve managed dispatching operations for cargo vans, sprinters, box trucks (24ft, 26ft), and flatbeds. I’m familiar with tracking systems, BOLs, PODs, and direct communication with drivers, shippers, and receivers
Can you support Shopify or eCommerce stores?
Absolutely! I provide email and chat support for Shopify and similar platforms. I handle order tracking, returns, refunds, and general customer service with a focus on customer satisfaction.
Do you offer phone support?
Yes, I have experience handling phone support for industries including EV charging stations and car rentals. I ensure a polite and professional tone, and am trained to de-escalate and resolve issues effectively.
What tools and platforms are you familiar with?
I’ve worked with platforms like Zendesk, Freshdesk, Slack, Microsoft Teams, Shopify, Todoist, and Zoho Desk. I’m also experienced in using tracking tools and internal dispatching systems.
Can you manage a team or handle operations?
Yes. With years of experience as an operations manager, I can oversee remote teams, handle escalations, track performance, and streamline workflows across department.
Do you have experience in appointment booking or service-based businesses?
Yes. I’ve supported businesses like salons and gardening services, managing bookings, customer follow-ups, and reconciliations.
Can you adjust to my business hours or time zone?
Yes, I can work flexibly based on your business needs and customer location.
Do you provide both chat and phone support?
Yes, I handle email, live chat, and phone-based customer support depending on your selected package.
Will my support agent be dedicated to my business?
In the Basic and Premium packages, the agent is fully dedicated. In the Standard package, the agent may also handle other projects.
