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Fiverr Pro
English
$
USD
I will be your chat, email and social media customer service agent
For over years, I've thrived in diverse educational settings, providing administrative support and contributing to successful student outcomes. My roles have encompassed classroom management, student ...
About this Gig
TRY ME FIRST BEFORE PLACING AN ORDER!
I can study your policies or FAQs and provide sample replies. You can ask me questions or request a response, and if you're satisfied, then we can move forward with the business.
Need someone reliable to answer your customers so you can focus on running your business? I handle customer support through live chat, email and social media messages (Facebook, Instagram, WhatsApp, Messenger and more).
WHAT I DO
Reply to customer questions quickly and politely, in your brand's tone
Handle order, delivery, refund and return inquiries following YOUR policy
Troubleshoot common problems step by step
Calm upset customers and pass difficult cases to you
Log every case (Resolved / Pending / Other) in an Excel or Google Sheet you can customize
Prepare a ready-to-use FAQ and reply templates for your team
WHY WORK WITH ME
- Clear, friendly English and a consistent tone
- Fast replies during the hours we agree on
- I never make up policies. If I'm not sure, I check with you first
- Your customer information stays confidential
TO GET STARTED
Send me your policies or FAQs, your support hours and the tone you want.
Service type:
Non-technical support
Language:
English
•
Filipino
Timezone:
24/7
Support software:
Other
FAQ
Which platforms do you support?
Live chat, email, Facebook, Instagram, WhatsApp and Messenger. Tell me yours before ordering.
Will you answer things you don’t know?
No. If something isn’t in your policies, I ask you or escalate it, so customers never get wrong information.
Can you work in my time zone?
Yes. Share your support hours and I’ll confirm coverage.
Is my customers’ data safe?
I keep all information confidential and only use it to answer your customers.
Do you offer ongoing monthly support?
Yes, message me to set up a monthly plan.
