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I will manage your review platforms and advise on cs functions

J
jazzatan
J
jazzatan
Jarret Tan
manage your review platforms and advise on cs functions
Full Screen
manage your review platforms and advise on cs functions
Full Screen
Full Screen
manage your review platforms and advise on cs functionsmanage your review platforms and advise on cs functionsmanage your review platforms and advise on cs functions

About this gig

Senior Customer Success & reputation Specialist | APAC Expert

With 9+ years in SaaS, fintech, and tech across APAC, I help businesses retain clients, reduce churn, and grow accounts backed by a proven track record:

Retained $2.4M AUD ACV at 95% logo retention (Trustpilot) Grew a corporate portfolio from $1.6M $2.25M (Deliveroo) Zero churn + multiple upsells in 2024 (AB Tasty) Raised Trustpilot scores, optimised SEO, and won industry awards (Vantage Markets)

What I can help you with:

  • Customer success strategy & churn prevention
  • Onboarding programme design
  • QBR frameworks & executive stakeholder management
  • CRO, A/B testing strategy & personalisation
  • Brand reputation & review management
  • Account growth, upsell playbooks & retention plans

Whether you're a SaaS startup building your CS function or an established brand looking to reduce churn and grow NPS I bring enterprise-level experience at an accessible price.

Message me to discuss your needs before ordering.

  • AI growth tools

    • Notion AI
    • Mixpanel
    • Zapier
    • ChatGPT

  • Industry

    • Financial services & business
    • Food & beverage
    • Marketing & advertising
    • Media & entertainment
    • Sports & fitness

  • Language

    • English

  • Strategy purpose

    • Company/Brand strategy
    • Growth/Scale

  • Business stage

    • Startup
    • Small business
    • Medium business

  • Business type

    • B2B
    • B2C
    • Nonprofit

  • Digital Platform

    • Other

Get to know Jarret Tan

Jarret Tan

Brand Reputation, CRO, Customer Success

  • FromSingapore
  • Member sinceFeb 2024

  • Languages

    English
Senior CSM and Leader with 9+ years driving retention, growth, and adoption across SaaS, fintech, and technology platforms in APAC. After spending a large time in large tech companies, I want to help companies build process and systems that underpin brand reputation, retain ACV or AB Test campaigns to find lost revenue. I am available on contract or part-time basis. I am also located in the GMT+8 timezone (Singapore, Perth).

My Portfolio

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