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Fiverr Pro
English
$
USD
I will provide customer support, live chat, and email support
Ecommerce VA for Shopify, Amazon and Spanish Content
Hi, I'm Juan Carlos, an e-commerce virtual assistant and Spanish copywriter based in Venezuela.
I help Shopify and Amazon sellers keep their stores running smoothly: catalog and inventory management,...
About this Gig
I will provide customer support, Live chat support, Social Media replies and email support.
I provide reliable, professional hourly customer support via email and live chat, specialized in eCommerce and Shopify stores, so you can focus on sales while your customers receive excellent service.
With over 5 years of hands-on experience in customer service, I handle customer inquiries with clarity, empathy, and efficiencyalways representing your brand in a professional and consistent way.
How this hourly service works
This service is billed by time, not by number of messages.
I track the hours spent managing your email inbox and live chat to ensure high-quality responses rather than rushed replies.
What I can help you with:
- Responding to customer support emails
- Live chat customer support
- Shopify customer inquiries (orders, shipping, refunds, returns)
- eCommerce customer service management
- Order tracking and status updates
Ideal for
- ️Shopify stores
- ️ eCommerce brands
- Online businesses with fluctuating email volume
Please contact me before ordering
This allows us to confirm availability, tools, platforms, and the number of hours needed
Social media platform:
•
•
•
TikTok
•
YouTube
Service type:
Other
Language:
English
•
Spanish
Timezone:
24/7
Support software:
Other
Knowledge base software:
Other
FAQ
How does the hourly customer support work?
This service is billed by the hour, not by the number of emails or chats. I accurately track the time spent handling customer inquiries to ensure transparency and quality support.
What do you need from me to get started?
I will need access to your email inbox or live chat platform, your brand guidelines, and any existing templates or FAQs you use for customer communication.
Do you have experience with Shopify and eCommerce stores?
Yes. I have hands-on experience supporting Shopify and eCommerce businesses, including order tracking, refunds, returns, and customer inquiries.
Can you adapt to my brand’s tone of voice?
Absolutely. I tailor all responses to match your brand’s communication style to ensure consistency and professionalism.
