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Fiverr Pro
English
$
USD
I will expert social media and email support
Expert digital marketing, ESL teaching, and customer support solutions
I’m Jellisa a Certified Support Specialist with 8+ years of experience in customer success and digital marketing. I help businesses scale by delivering flawless email management, responsive social med...
About this Gig
Hi, my name is Jellisa, A customer service specialist with over 3 years of experience working on world-branded accounts via phone, email, and chat support.
I am familiar with all social media platforms and can provide support to all your social media clients. I have experience using Zendesk, Confluent, Genesys, Five9, and other customer support platforms.
why me?
Your confidentiality and professionalism are paramount. You can trust that all customer interactions will be handled with the highest standards of discretion and care. I will step in and make an immediate contribution towards your company's success. I know how to build rapport with customers and to communicate clearly to ensure the customer's concerns are resolved. I guarantee quality for you and your clients.
Social media platform:
•
•
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Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Zendesk
•
Salesforce
Knowledge base software:
Confluence
FAQ
What industries do you have experience with?
I have experience across multiple industries, including telecommunications, retail, e-commerce, medical, and agricultural sectors.
Types of customer queries are you familiar with resolving?
I can handle customer inquiries related to product support, product info, order support, and general assistance.
what if I want this customer service gig for more than 8 hours?
I am very lenient and will ensure that a custom offer I make is set for the duration you need my customer service.
what if I want your service beyond the scope of customer service?
I offer a variety of services that can be customized to the needs of the buyer (you). I am willing to offer service outside of customer service example, sales, virtual assistance etc.
What customer service tools do you have experience with?
I have experience in a wide range of tools, ranging from Zendesk, HubSpot Avaya, to even custom systems used by large companies.
