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Fiverr Pro
English
$
USD
I will be your reliable VA for admin and customer support
VA, Customer Service Support and Operations
Hi, I'm Jennifer — Virtual Assistant, Customer Support Specialist, and English Proofreader.
I support e-commerce brands with high-volume inquiries, order lifecycles, and backend ops using Shopify, Kus...
About this Gig
Are you overwhelmed with emails, admin tasks, and customer concerns? Let me handle the backend so you can focus on growing your business!
I am a detail-oriented Virtual Assistant with over a year of hands-on experience supporting e-commerce operations and international clients. I was recognized as Best Agent (20242025) and earned a QA Excellence Badge so you can trust that every task is handled with care and accuracy.
What I can do for you:
- Email and inbox management
- Customer support via email and chat (inquiries, complaints, refunds, order tracking)
- Data entry, documentation, and record keeping
- Scheduling and coordination support
- Order and process tracking
- Google Workspace and Microsoft Office tasks (Docs, Sheets, Drive, Excel)
- CRM management (Shopify, Kustomer, and similar platforms)
- Organizing files and maintaining accurate records
Why clients choose me:
- Fast, reliable, and highly responsive
- Experienced handling high-volume tasks in fast-paced environments
- Strong attention to detail backed by real QA experience
- Professional English communication (written)
Message me before ordering so we can discuss your needs and make sure I'm the right fit for you!
Purpose:
Business
Work model:
Project-based
•
Daily
•
Weekly assistance
•
Other
FAQ
What tools and platforms are you familiar with?
I am experienced with Shopify, Kustomer, Global-E, CRM platforms, Canva, Capcut, Document Formatting tools, Google Workspace (Docs, Sheets, Drive), Microsoft Office (Word, Excel), Notion, Slack, Zoom, and Gmail/Outlook.
Can you handle customer support for my e-commerce store?
Yes! I have over a year of experience managing customer inquiries, order tracking, refunds, exchanges, and complaints for international e-commerce clients.
What is your availability?
I am available Monday to Friday. Please message me before ordering so we can align on your schedule and deadlines.
What if I need more hours than what's in the package?
No problem! Just message me and I can create a custom offer based on your specific needs.
How do we communicate during the project?
We can communicate through Fiverr messages, and I am also comfortable using Slack, Zoom, or Google Meet if needed.
Do you sign NDAs or confidentiality agreements?
Yes, I am open to signing NDAs to protect your business information.
