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Fiverr Pro
English
$
USD
I will provide customer service, tech support, and QA auditing
About this Gig
Stop losing customers to unresolved technical issues.
With 10+ years of professional support experience across healthcare, banking, telecom, and smart-home security, I bring enterprise-level care to your business. I dont just answer emails; I am a technically trained specialist capable of debugging, Tier 2 troubleshooting, and Quality Assurance (QA).
Because I also have a background in full-stack development, I easily bridge the gap between your users and your dev team, navigating complex platforms, ticketing systems, and APIs.
What I can do for your business:
- Tier 1 & 2 Tech Support: Troubleshooting software, apps, and devices.
- Helpdesk Management: Email, chat, and ticketing system resolution.
- Quality Assurance (QA): Auditing support tickets and optimizing workflows.
Industries I have expertly served:
- SaaS & Web Applications
- Banking & Financial Services
- Healthcare & Smart Home Tech
Whether you need to clear a ticket backlog, handle escalations, or audit your team's quality, I am ready to step in.
Please message me before ordering to discuss your needs!
Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Zendesk
•
Salesforce
•
Liveagent
Knowledge base software:
Confluence
•
Liveagent
FAQ
Which helpdesk and chat tools are you familiar with?
I work easily with Zendesk, Freshdesk, Intercom, Help Scout, Slack, Jira, and standard email platforms.
Can you handle technical Tier 2 issues or code-related bugs?
Yes! Because I have a background in software/web development, I can check logs, reproduce technical issues, perform basic code fixes, or write clear escalation notes for your dev team.
Do you offer custom hourly rates or long-term monthly contracts?
Absolutely. Send me a direct message with your required hours or ticket volume, and I will create a custom offer for you.
