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Fiverr Pro
English
$
USD
I will review and audit customer support calls for QA
Quality Analyst Call, Chat Evaluation, Performance Improvement
I’m a bilingual professional with 4 years of experience as a QA Subject Matter Expert in a fast-paced call center environment, helping improve team performance through detailed feedback and process au...
About this Gig
I provide professional call auditing services to help improve your customer service quality and team performance.
With years of experience as a QA SME in call centers, I audit calls for script adherence, communication skills, KPI compliance, and overall customer satisfaction.
Youll receive clear, actionable reports tailored to your needs. Whether you need quick audits or in-depth analyses, Ive got you covered!
Lets work together to boost your teams efficiency and deliver excellent customer experiences.
Purpose:
Business
Work model:
Project-based
FAQ
What type of calls can you audit?
I audit recorded customer service calls, sales calls, support chats, and email interactions.
How do you ensure confidentiality?
I treat all client data with strict confidentiality and do not share any information outside the agreed work.
What if I need audits for more calls than your packages include?
You can purchase extra call audits as an add-on or contact me for a custom offer.
Can you provide feedback or coaching recommendations?
Yes, my premium package and extra services include tailored improvement recommendations.
How do I send the call recordings?
You can share files through Fiverr messages or provide links to secure cloud storage.
