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I will manage intercom customer support
Customer Service Technical Lead
I am a Technical Customer Support Leader with over 8 years of expertise in SaaS, focused on transforming Customer Experience and optimizing operations. I lead high-performance teams using data analysi...
About this Gig
Customer support specialist with 8+ years of SaaS experience specialized in customer experience, support operations and Intercom management. Experienced in ticket handling, inbox organization, workflow optimization and customer communication. Skilled in process improvement, support performance analysis and operational efficiency, helping businesses deliver better customer experiences through structured and customer-focused support operations.
Service type:
Non-technical support
Language:
English
•
Portuguese
Timezone:
UTC nighttime
Support software:
Intercom
Knowledge base software:
Other
FAQ
Which customer support tools do you work with?
I have strong experience with Intercom and SaaS customer support operations.
What type of businesses do you support?
I mainly work with SaaS businesses and companies looking to improve customer experience and support operations.
What services are included?
Customer support, inbox management, ticket organization, customer communication and support workflow organization.
Do you provide phone support?
No. My services focus on chat support, inbox management and customer support operations.
Can you help with knowledge base organization?
Yes. I can help organize and maintain help center articles and knowledge base content.
Do you work with long-term projects?
Yes. I’m available for ongoing customer support and operational support projects.
