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Fiverr Pro
English
$
USD
I will be your native portuguese customer service agent
Customer Experience CX Analyst
Customer Experience (CX) Analyst with extensive experience in both on-site and remote support, multichannel service (voice and chat), and post-sales operations for e-commerce and financial services. P...
About this Gig
Are you looking for a reliable, native Portuguese customer support agent to handle your live chat, emails, and customer inquiries?
Look no further! I bring solid hands-on experience from major retail, e-commerce, and telecommunications companies. I specialize in providing fast, accurate, and empathetic customer service that keeps your clients happy and loyal.
Whether you run an online store, a SaaS business, or an international service company entering the Portuguese-speaking market, I am here to represent your brand with total professionalism.
What I Can Do For You:
- Live Chat Support: Real-time, fast-response chat assistance.
- Email & Ticketing Support: Thorough response management and resolution.
- Phone Support: Polite, clear, and professional voice support in native Portuguese.
- Post-Sales & Order Tracking: Handling exchanges, refunds, order statuses, and invoices.
- Technical & Account Assistance: Solving account issues and guiding users step-by-step.
Let's boost your customer satisfaction together! Send me a message before placing an order so we can align on your requirements and custom hours.
Social media platform:
Other
Service type:
Technical support
Language:
Portuguese
Timezone:
UTC nighttime
Support software:
Salesforce
Knowledge base software:
Other
FAQ
Do you handle customer support in languages other than Portuguese?
No, my support service is exclusively in Brazilian Portuguese for your end customers. For our internal project communication on Fiverr, I use online translation tools to message you in English, but all interactions with your customers or users will be strictly in Portuguese.
Can I request a custom schedule or more hours than what is offered in the packages?
Yes! If you need a specific work schedule, extra hours, or full-time support, please send me a message before placing an order. I can create a Custom Offer tailored to your exact needs.
Do I need to check your availability before placing an order?
Yes, please! Before placing an order, send me a message with the date, time zone, and exact hours you need support. This ensures I am available during your required hours and can deliver the best service without scheduling conflicts.
