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Fiverr Pro
English
$
USD
I will setup, configure halo itsm workflows, automation and reporting
Joe O
About this gig
Are manual bottlenecks, messy ticket routing, or vanilla workflows slowing down your service delivery?
As a HaloITSM specialist, I help MSPs and internal IT teams transform their standard, out-of-the-box installations into highly automated, ITIL-aligned service engines. With deep experience managing enterprise deployments, I specialise in building the backend logic that eliminates manual administrative friction.
What I can configure for you:
- Advanced Workflow Design: Custom incident, service request, problem, and change management pipelines.
- Intelligent Automation: Multi-stage routing, conditional approval gates, and automated email triggers.
- Child-Ticket Generation: Synchronised multi-team task dispatch (perfect for complex onboarding/offboarding or compliance workflows).
- Bespoke Reporting: Custom report dashboard tracking to expose SLA bottlenecks and monitor team performance.
I execute all development in your sandbox/UAT environment to eliminate disruption to your live environment.
Please message me with your process requirements before ordering to ensure a seamless build.
Get to know Joe O
Joe O
ITSM Configurator and Advanced Automation Specialist
- FromUnited Kingdom
- Member sinceMay 2026
- Avg. response time1 hour
Languages
English
I am an IT Service Management (ITSM) Specialist with extensive experience in platform architecture, advanced workflow automation, and systems configuration. My primary expertise is HaloITSM, where I transform vanilla installations into optimized, ITIL-aligned engines.
I help MSPs and internal IT teams eliminate manual bottlenecks by building multi-stage workflows, conditional approval gates, automated child-tickets, and custom SQL reporting dashboards. I work autonomously in your sandbox to deliver clean, tested configurations.
FAQ
Do we need to have a live onboarding call or Zoom meeting?
No. To maximise efficiency, I operate entirely asynchronously. You simply provide your process maps or a bulleted requirement list along with sandbox access. I build the configuration and deliver a pre-recorded video walk-through demonstrating the functionality for your team to review.
