I will audit and improve your customer support operations

Is your customer support or customer operations growing faster than your processes?

I help companies review, structure and improve customer-facing operations from support and customer success to workflows, systems, automation and communication.

With 15+ years of experience in Customer Success, Support and Operations across companies of different sizes and industries, including leadership roles, I combine strategic understanding with hands-on execution. I can review and improve areas such as:

• Customer Support & Customer Success operations
• Zendesk, workflows, macros, triggers and automation
• Ticket handling and escalation processes
• Help Centers and knowledge bases
• SLA, KPI and performance structures
• Incident management
• Customer onboarding and communication
• Technical support processes
• Email deliverability and communication flows
• Internal processes, ownership and responsibilities
• Automation and operational efficiency

You will receive practical, prioritized recommendations based on how your operation actually works not generic advice.