I will setup, automate, and optimize your zendesk support system

Are you looking to set up or improve your Zendesk support system?

I'm Kemory Johnson, a Zendesk Administrator and IT Operations Specialist with 10+ years in IT and 5+ years specializing in Zendesk. I have managed Zendesk environments for large organizations with hundreds of employees and high ticket volumes.

I help businesses build efficient, automated, and scalable Zendesk systems that improve customer support performance and reduce manual work.

As a Green Belt Six Sigma professional, I use process improvement techniques to streamline workflows, eliminate inefficiencies, and improve ticket resolution times.

Whether you're launching Zendesk for the first time or optimizing an existing setup, I will ensure your support system is organized, automated, and ready to scale.

Services I Offer

• Zendesk setup and configuration
• Ticket forms and custom fields
• Triggers, automations, and macros
• Ticket routing and workflow design
• SLA and support hours configuration
• Help Center/knowledge base setup
• Zendesk Explore reporting dashboards
• Zendesk AI agent setup
• Workflow optimization
• Zendesk system audits