I will provide native UK english e commerce customer support and live chat
Native UK E Commerce customer support specialist
About this Gig
Are you looking for a reliable, native English speaker to manage your store's customers?
I am Jordan, a UK-native customer care professional with 13 years of continuous, dedicated retail experience at Asda, one of the UK's largest supermarket chains. I specialize in high-volume customer care, conflict resolution, and handling complaints calmly under pressure.
I am here to help your e-commerce brand manage customer relationships by providing fast, empathetic, and professional text-based support.
What I can do for your business:
- Handle customer email queries and live chat messages flawlessly.
- Manage order updates, tracking, refunds, and general store inquiries.
- Deliver professional, native British written communication.
- Provide a highly stable, proven, and reliable work ethic.
I am fully flexible and ready to adapt to your specific store rules, Zendesk, or Shopify chat tools. Let's keep your customers happy!
Social media platform:
•
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TikTok
Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Freshdesk
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Zendesk
•
Intercom
Knowledge base software:
Freshdesk
•
Other
FAQ
What do you need to get started?
I will need login access to your customer service platform (such as Shopify, Zendesk, or Gmail) and any specific store guidelines or templates you would like me to use.
What hours are you available to work?
I am highly flexible and can adapt to your store's peak hours. Because I am a native UK speaker, I can easily cover daytime hours for UK, European, or US-based businesses.
