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I will build an ai customer support agent for your website or helpdesk
Jordi M
About this gig
Need faster customer support without hiring more staff?
I will build a custom AI customer support agent for your website, helpdesk or internal team. Your AI agent can answer common questions 24/7, use your company knowledge, reduce repetitive tickets and help customers get the right information faster.
This is not a generic chatbot. I create a support-focused AI system with clear instructions, business context and, depending on the package, knowledge base, database, website or helpdesk integration.
Perfect for:
SaaS companies
Ecommerce stores
Agencies
Service businesses
Online platforms
Local businesses
Possible features:
Website chat widget
FAQ and knowledge base setup
Human handoff flow
Lead capture
Multilingual support
Ticket or email reply assistant
Helpdesk, CRM or API integration
Tools can include OpenAI, Claude, Gemini, custom APIs, vector databases, Zendesk, Intercom, Freshdesk, HubSpot or your own software.
Please message me before ordering so I can confirm the right package and scope for your project.
Get to know Jordi M
Jordi M
AI Automation Engineer App Developer
- FromNetherlands
- Member sinceFeb 2022
- Avg. response time1 hour
Languages
English, Dutch
I am a technical entrepreneur and product-minded developer with a background in electrical engineering, information security, and risk management. I build practical AI automation, custom web applications, and SaaS MVPs for businesses looking to reduce manual work and improve client handling. My approach combines hands-on building with process thinking, security awareness, and clear communication.
My Portfolio
FAQ
Can the AI support agent answer questions based on my website?
Yes. I can use your website, FAQ, documents or knowledge base so the AI support agent can answer based on your business information.
Can you add the AI agent to my website?
Yes. Depending on your website platform, I can help set up a website chat widget or provide the code/instructions needed to install it.
Can it connect to Zendesk, Intercom, Freshdesk or HubSpot?
Yes, this is possible depending on your package and the available API access. Please message me before ordering if you need a specific integration.
Can the AI agent hand over to a human?
Yes. I can create a human handoff flow so customers can be redirected to email, live chat, a support form or your helpdesk.
Does this replace my support team?
It can reduce repetitive questions and help customers faster, but I recommend using it as a support assistant, not as a complete replacement for human support.
Can it support multiple languages?
Yes. Multilingual support can be included depending on your requirements.
Which AI models do you use?
I can work with OpenAI, Claude, Gemini or other AI models depending on your use case and budget.
Do I need to provide API keys?
Usually yes. If an AI model, CRM, helpdesk or database requires paid access, you will need to provide the API keys or account access.
