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English
$
USD
I will be your dedicated shopify customer support specialist
English and Spanish Customer Support, Small Business Budget Planner
Dedicated Shopify and e-commerce customer support specialist helping scaling brands maintain fast, professional communication with their customers.
I help businesses deliver clear, empathetic, and ef...
About this Gig
Drowning in support tickets while trying to run your Shopify store?
You didn't start a business to spend your days answering "Where's my order?" emails. I did.
I'm a customer service specialist with years of experience in high-volume retail and call center environments. I understand frustrated customers, know how to de-escalate fast, and I'll represent your brand the way you'd want it represented.
What I handle:
- Order status, tracking, and delivery inquiries
- Refunds, returns, and exchange requests
- Angry or frustrated customer de-escalation
- Email inbox management (Gorgias, Zendesk, Gmail)
- Basic Shopify order edits, cancellations, and notes
Why I'm different from other VAs: I hold a Google Project Management certification and a degree in Business Administration. That means I don't just answer tickets I spot patterns, flag issues, and help you build a support process that scales.
What you get:
- Professional, on-brand responses every time
- Fast turnaround (within 24 hrs or your specified SLA)
- A weekly summary of common issues so you can fix root causes
Ready to get your time back? Message me before ordering so we can make sure it's a great fit.
Social media platform:
•
•
Service type:
Technical support
Language:
English
•
Spanish
Timezone:
24/7
Support software:
Zendesk
•
Liveagent
Knowledge base software:
Liveagent
FAQ
Do you offer support for Shopify stores?
Yes. I provide professional email and live chat customer support for Shopify stores, including order tracking, refunds, returns, and general customer inquiries. I can also support WooCommerce and Amazon sellers.
Can you handle refunds and returns?
Yes. I can manage refund and return requests according to your store policies. If needed, I can escalate complex cases to you while maintaining professional communication with your customers.
What tools and platforms can you work with?
I can work with Shopify, WooCommerce, Amazon Seller Central, Zendesk, Freshdesk, Intercom, Gmail, LiveChat, and other helpdesk or CRM systems upon request.
Are you available for ongoing or long-term support?
Yes. I offer both short-term and ongoing support depending on your store’s needs. Please message me before ordering to discuss long-term arrangements.
What languages do you support?
I provide bilingual customer support in English and Spanish, helping you serve a wider customer base professionally.
How quickly do you respond?
I respond quickly and can typically begin work immediately. I aim to reply within 1 hour during active periods.
Do I need to message you before placing an order?
Yes, please message me first so we can confirm your store platform, expected ticket volume, and support requirements.
