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English
$
USD
I will provide professional bilingual customer support service
Customer Support, Virtual Assistant and Bilingual English Spanish
Hi! I'm Jose Gabriel, a bilingual professional from Colombia with experience in customer support, sales, virtual assistance, and construction project documentation. I've worked with international clie...
About this Gig
Are you looking for a reliable, bilingual customer service expert to keep your clients happy and boost your sales? I provide professional, empathetic, and efficient customer care across multiple platforms.
What I offer:
- Bilingual Support: Native Spanish C1 and Upper Intermediate B2 English.
- Multichannel Management: Seamless support via phone calls, text messages, emails, and WhatsApp.
- Platform Assistance: Guiding users step-by-step through online payment platforms and systems.
- Sales & Retention: Proactive assistance with service sales, memberships, and customer retention.
- Order Processing: Receiving client orders in English and translating them accurately for internal teams.
My background in performing arts has equipped me with exceptional communication skills, allowing me to easily connect with customers and handle their needs with empathy and clarity. Let's work together to provide an outstanding experience for your clients!
Language:
English
•
Spanish
Timezone:
UTC daytime
FAQ
What time zone are you located in?
I am based in Colombia (EST/COT time zone). This schedule makes it highly convenient for me to provide real-time support to businesses operating across North and South America, while also accommodating global clients.
Are you fully bilingual?
Yes! I am a native Spanish speaker (C1) and hold an Upper Intermediate (B2) level in English. I am completely comfortable communicating, writing, and translating requirements between both languages.
What platforms or communication channels can you handle?
I have professional experience managing customer support through phone calls, text messages, emails, and WhatsApp. I am also very adaptable and can easily learn to navigate your specific CRM, helpdesk software, or internal payment platforms.
Do you offer custom packages if I need a different amount of hours?
Absolutely. If my Basic, Standard, or Premium packages do not perfectly match your needs, simply send me a direct message. We can discuss your requirements, and I will create a custom offer tailored exactly to your business.
What information do you need from me to get started?
To provide the best possible service, I will need a brief overview of your business, temporary access to the platforms you want me to manage, and any existing guidelines, scripts, or FAQs you currently use with your customers.
