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$
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I will rewrite your saas faq and help docs for wordpress or zendesk
Product Manager
I rewrite help center content for SaaS and WordPress: FAQs, user guides, and knowledge base articles that reduce support tickets.
I've migrated 40+ product FAQs to Gutenberg, built Zendesk help cente...
About this Gig
Your help center is costing support tickets when articles are outdated, inconsistent, or organized around features instead of user tasks.
I'll rewrite and deliver docs ready to paste into WordPress (Gutenberg), Zendesk, Intercom, Help Scout, Notion, or Markdown for GitBook/ReadMe.
WHAT I DELIVER
Clear, scannable articles with consistent headings, notes, and cross-links
Task-based structure ("How do I invite a teammate?") not feature dumps
Before/after cleanup of messy drafts
Markdown, Word, HTML, or Gutenberg block markup
A short style sheet for future consistency
EXPERIENCE
Migrated 40+ product FAQs with Gutenberg-ready formatting
Built Concept / Procedure / Troubleshooting templates for B2B SaaS
WordPress user guides for non-technical site owners
PROCESS: You send docs I rewrite you approve one sample I deliver the batch.
GOOD FIT: clarity pass on existing docs; WordPress, Zendesk, or Markdown help centers.
NOT A FIT: undocumented API reference; marketing/SEO blog posts.
Message me your platform, article count, and one sample before you order.
Document type:
User & training manuals
•
Documentation
Industry:
Technology
Language:
English
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
My Portfolio
FAQ
What do you need from me to get started?
Your existing documentation (export, URLs, or Word docs), your help center platform, and one example article whose tone you like.
Can you match our brand voice?
Yes. I start with one sample article for your approval before rewriting the full batch.
Do you write from scratch or only rewrite?
Both. Rewrites are faster and cheaper. Writing from scratch requires a product walkthrough, demo access, or Loom recording.
What formats do you deliver?
Markdown, Word, HTML (Zendesk-ready), or WordPress Gutenberg block markup.
Can you sign an NDA?
Yes.
