I will improve your customer onboarding, retention, and success workflows

Australia

I speak English

Customer Success Manager, SaaS, Onboarding, Retention and Operations

I help businesses improve customer experience, strengthen customer relationships, and keep operations running smoothly. With 4+ years of customer-facing Operations experience, I bring practical experi...

About this Gig

Are your customers struggling with onboarding, product adoption, engagement, or retention?

I provide hands-on Customer Success support to help businesses build stronger customer relationships, improve the customer journey, and identify risks before they lead to churn.

I can support you with:

Customer onboarding and journey improvement

Customer health scoring and segmentation

Product adoption and customer engagement

At-risk customer identification and follow-up

Customer retention strategies

CRM setup and management

HubSpot Customer Success workflows

Voice of Customer and feedback analysis

Customer Success playbooks and processes

Workflow automation and reporting

I combine Customer Success with 4+ years of customer-facing Operations experience. My approach is practical: I analyse what is happening across the customer journey, identify gaps, and help build processes and workflows your team can actually use.

I have experience with HubSpot, Airtable, Zapier, Make, Google Workspace, and other customer and operations tools.

Need something specific? Message me before ordering, and we can discuss the right scope for your business.