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$
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I will provide spanish customer support
Spanish Content Marketing Expert and Translator, Spanish Works Manager
I am the manager of Spanish Works, a top grade team that offers the highest standards in translation and content creation. Our IRL offices are located in Salamanca (Spain), the birthplace of the Spani...
Vetted by Fiverr Pro
Juan M. was selected by the Fiverr Pro team for their expertise.
Vetted for
Articles & Blog Posts
Proofreading & Editing
Translation
Writing Advice
About this Gig
PLEASE DO NOT ORDER THIS GIG WITHOUT MESSAGING ME FIRST!!!
Professional Virtual Customer Support Service in Spanish
Welcome to Spanish Works new Gig for Customer Support in Spanish. Please read this carefully so you can have a precise understanding of the service prior purchase.
Please do not order it before contacting me beforehand to avoid misunderstandings and cancellations.
FEATURES:
* Customer Support in Spanish for your email, facebook and chat communications channels with your Spanish audience.
* The service includes a Top Level customer communication, polite, friendly and totally professional.
* Includes 1 hour per day for 7 days (7 hours total), but you can add more hours. The schedule is selected by me, so you can't select the support time.
* When the support hours are consumed, you will get a CS report and the order will be considered delivered.
REQUIREMENTS:
* SUPPORT IS IN SPANISH ONLY.
* You MUST send before ordering the Customer Support Handbook of your company. NO ORDER WILL BE ACCEPTED WITHOUT A HANDBOOK. Contact me for more details.
* All tools must be provided with the order to be able to fulfill the task.
Please message me for more information. Thank you!
Social media platform:
•
Service type:
Non-technical support
Language:
Spanish
Timezone:
UTC daytime
Support software:
Zoho Desk
Clients I’ve worked with
Fiverr
Internet Software & Services
Content copywriting & translation services for Spanish Fiverr Website: Spanish guides & FAQs.
Aug 2020-Mar 2022
My Portfolio
FAQ
Do you offer support in English?
No, only in Spanish language. In order to provide the best experience to customers and prospects, I will not answer any message that is not in Spanish, even if I can understand it.
Will you answer all emails that you will receive in your inbox / chat / FB messenger?
No, I will answer the messages covered in the Customer Support Handbook. All other messages will be escalated or discarded. Escalated messages will be sent with a small overview in English of the customer question for you to provide an answer if needed.
Can I select the support time?
Not for now. Our team works on several task and we use a work slots system. We can fulfill the support for example at 5pm one day, and the next at 7pm.
What about claims / upset customers?
We handle all communications in a polite, friendly manner. However, we won't lie or try to resolve a situation that is beyond our control. WE WILL ALWAYS STICK TO THE CS HANDBOOK PROCEDURES.
I don't have a CS Handbook. Can I still order this Gig?
No. Without a CS Handbook you can't order this Gig and will be cancelled.
What is a CS Handbook?
A Customer Support Handbook is a document in which you detail the contemplated answers for customers. It must detail every situation, or at least, most of them. You can use flow charts or order the answers by topics. It can also cover in which situations the incoming message should be escalated.
When you will escalate a message?
If the message is not SPAM and the question/situation is not contemplated in the CS Handbook, it will be escalated with an overview to the person of your choice.
How will you perform the CS?
The Gig buyer must provide the needed tools to fulfill the task: access to the mailbox, access to the FB account and access to the chat system. PLEASE NOTE THAT NOT ALL TOOLS ARE ACCEPTED. Please message me before ordering.
