I will be your full time customer service representative as customer support agent

Kenya

I speak English
Benefit from over two decades of advancing Human Resources expertise! My diverse experience spans extensive HR leadership in tech, financial services, higher and pre-K education, nonprofits, and the p...
About this Gig

Boost Your Business with Outstanding Customer Support!

Because great service creates loyal customers.

Hello and welcome!

Are you losing customers due to slow or ineffective support? Let me help you turn things around!

As a dedicated customer support specialist, I provide expert live chat, email, and phone support customized to fit your business needsensuring fast, friendly, and effective communication that enhances customer satisfaction and drives sales.


Services I Offer:

  • Email Support Efficiently handle inquiries, special requests, and technical issues.
  • Live Chat Support Deliver quick and responsive service with an SLA under 1 minute.
  • Technical Support Troubleshoot and resolve customer issues via chat, email, or phone.
  • Phone Support Provide clear, professional assistance for phone-based customer interactions.
  • Order Management Seamlessly manage orders and process updates.
  • Daily Reporting Get end-of-day reports summarizing customer issues, resolutions, and trends.

Platforms Ive Worked With:

  • Front App
  • Shopify / Shopify Inbox
  • ZOHO / ZOHO Mail
  • Intercom
  • Close.io
  • FreshDesk
  • Google Mail
  • Social Media Platforms

Why Work With Me?

Fast, reliable response times

Excellent communication and pr

Social media platform:

Facebook

Twitter

Instagram

LinkedIn

Service type:

Technical support

Language:

English

Timezone:

24/7

Support software:

Zoho Desk

Freshdesk

Zendesk

Salesforce

Liveagent

Knowledge base software:

Document 360

Confluence

Freshdesk