I will do fulltime email handling and customer support

4.8
4.8

Pakistan

I speak English, Urdu

285 orders completed

Ecommerce Virtual Assistant and Customer Service Expert

Hi, I’m Junaid! With over 5 years of experience in e-commerce customer service, I specialize in building strong client relationships and exceeding expectations. I bring a proven skill set, a keen eye ...
About this Gig

Looking for top-notch Customer Support, Customer Service, and Email Support? Look no further!



With 3 years of experience as a Customer and Technical Support Rep, I am well-equipped to handle all your eCommerce customer service needs. I am proficient in platforms such as Shopify, Zendesk, Reamaze, and Helpscout, and can provide expert assistance in managing your online store.


My Services Include:

  • Customer Service via Social Media, E-mail, and Live Chat: Prompt and efficient handling of customer inquiries and issues to ensure their satisfaction.
  • E-commerce Store Support: Managing store operations, including order fulfillment via AliExpress, Oberlo, DSers, CJ Dropshipping, and eprolo, and keeping records of orders for easy tracking.
  • Customer Service for Exchange, Refund, and Chargebacks: Managing customer returns and exchanges, handling refund requests, and resolving chargeback disputes.
  • Product Listing: Assisting with product uploading and management on your eCommerce platform.
  • Store Management: Overseeing various aspects of your online store, including inventory management, order processing, and customer data management.

Social media platform:

Facebook

Instagram

Service type:

Non-technical support

Language:

Dutch

English

Polish

Timezone:

24/7

Support software:

Zoho Desk

Freshdesk

Zendesk

Salesforce

Liveagent

Knowledge base software:

Document 360

Confluence

Freshdesk

My Portfolio

Reviews

7 reviews for this Gig
4.8

(6)
(1)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4.8
  • Quality of delivery
    5
  • Value of delivery
    5
Sort By
Most relevant
  • M

    mtosar11

    US

    United States

    5

    Great work!

    $100-$200

    Price

    1 day

    Duration

    Helpful?
    Yes
    No
  • M

    mtosar11

    US

    United States

    5

    Great help as always!

    $100-$200

    Price

    1 day

    Duration

    Helpful?
    Yes
    No
  • M

    mtosar11

    US

    United States

    5

    Great service as always for my business!

    $100-$200

    Price

    1 day

    Duration

    Helpful?
    Yes
    No
  • M

    mtosar11

    US

    United States

    5

    Great service as always!

    $100-$200

    Price

    6 days

    Duration

    Helpful?
    Yes
    No
  • M

    mtosar11

    US

    United States

    5

    Good work !!

    Helpful?
    Yes
    No
Reviews

7 reviews for this Gig
4.8

(6)
(1)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4.8
  • Quality of delivery
    5
  • Value of delivery
    5
Sort By
Most relevant
  • M

    mtosar11

    US

    United States

    5

    Great work!

    $100-$200

    Price

    1 day

    Duration

    Helpful?
    Yes
    No
  • M

    mtosar11

    US

    United States

    5

    Great help as always!

    $100-$200

    Price

    1 day

    Duration

    Helpful?
    Yes
    No
  • M

    mtosar11

    US

    United States

    5

    Great service as always for my business!

    $100-$200

    Price

    1 day

    Duration

    Helpful?
    Yes
    No
  • M

    mtosar11

    US

    United States

    5

    Great service as always!

    $100-$200

    Price

    6 days

    Duration

    Helpful?
    Yes
    No
  • M

    mtosar11

    US

    United States

    5

    Good work !!

    Helpful?
    Yes
    No