I will be your operations consultant for automation and cx strategy

Get a Fortune 500 VP of Operations on your team - without the Fortune 500 payroll.

For 16 years I led customer care and operations at a global fintech: owned a $30M budget across 300 plus employees in 3 countries, led a $9M contact center modernization inside a $140M transformation program, integrated teams from 3 acquisitions, and drove an 8 point CSAT increase across 13 portfolios.

Now I advise small and growing businesses on the same problems at their scale:

• Operations that do not scale - you are the bottleneck for everything
• Customer support drowning in volume that self-service could deflect
• Deciding what to automate first, and what tech is actually worth buying
• KPI and metrics design so you manage by numbers, not gut feel
• Restructuring teams and processes as you grow

This is not theory. I also run my own property management company, so I know what it is like to be the owner doing everything.

Basic gets you a working session with recommendations. Standard adds a written action plan. Premium is a month of fractional ops leadership.

Message me first with your top 1 or 2 operational headaches.