I will do general account management

Philippines

I speak English

Professional Call Center Agent Operations Specialist

I am a dedicated customer service and technical support professional with nearly six years of experience optimizing customer satisfaction across chat, email, and phone channels. I have a proven track ...
About this Gig

I have worked as a Selling Partner Support, and I can help you with so many things. Below are the tasks and skills I specialize in:


 - Managing inventory to make sure stranded units or lost and damaged units are taken care of to avoid removal/disposal fees.

 - STA (FBA shipment) workflow or shipment creation and troubleshooting errors.

 - Multi-fulfillment channel order management and creation.

 - Auditing the inventory ledger to make sure there is no discrepancy in the number of units.

 - Tracking pending reimbursements.

 - Remote Fulfillment with FBA.

 - Maintaining inventory/inbound performance to avoid unnecessary fees.

 - Creating removal orders, such as disposal and return.

 - Managing customer returns for both FBA and MFN.

 - Tracking and managing inbound shipments.

 - Account Health disputes and compliance

 - Amazon/Manufacturer barcode

 - Listing creation for both MFN and FBA

 - A-to-Z claims and Chargeback claims disputes

Industry:

Retail & wholesale

Platform:

Amazon

Language:

English