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English
$
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I will audit your subscription customer journey for compliance risks gdpr ccpa expert
Karalynn R
About this gig
Is your subscription business confident that customers clearly understand what they are signing up forand that your billing, renewal, cancellation, and customer-service journeys are designed appropriately?
I provide an end-to-end Subscription Compliance & Customer Journey Assessment for subscription businesses, SaaS companies, digital services, marketplaces, and other recurring-revenue businesses.
I assess the customer journey from acquisition through cancellation, including:
Marketing and subscription disclosures
Pricing, trials and promotional offers
Recurring billing and consent
Renewal and trial-end communications
Billing descriptors and stored credentials
Failed payments, retries and chargebacks
Cancellation and refund processes
Customer-service procedures and SOPs
Dark patterns and cancellation friction
Privacy and data practices
GDPR and CCPA/CPRA considerations
ROSCA, automatic-renewal and negative-option requirements
Payment-network and processor considerations
You receive a professional assessment/report identifying key risks, supporting evidence, applicable requirements, and prioritized remediation recommendations.
Get to know Karalynn R
Karalynn R
Compliance and Regulatory Specialist
- FromUnited States
- Member sinceNov 2014
- Avg. response time1 hour
Languages
English
I’m a payments & fintech strategy consultant with 20+ years of experience. I help subscription businesses identify compliance and customer-journey risks across the full lifecycle—from acquisition & checkout through consent, billing, trials, renewals, failed payments, customer communications, refunds, disputes, and cancellation. My assessments cover subscription disclosures, recurring consent, negative-option billing, automatic renewal requirements, cancellation flows, billing descriptors, stored credentials, chargebacks, GDPR, CCPA/CPRA, privacy, PCI considerations, & processor expectations.
FAQ
Is this a legal opinion?
No. This is a business and compliance risk assessment designed to identify customer-journey gaps and map them to relevant regulatory, privacy, payment, and operational requirements. Legal counsel should be consulted for formal legal opinions.
What types of businesses can use this assessment?
SaaS, subscription commerce, digital services, media, marketplaces, apps, memberships, consumer services, and other businesses using recurring or negative-option billing models.
Do you review the actual customer journey?
Yes. The assessment can review the journey from marketing and acquisition through checkout, consent, billing, renewal, payment recovery, customer communications, refunds, and cancellation.
Do you assess GDPR and CCPA?
Yes. Where applicable, the assessment can include GDPR, CCPA/CPRA, privacy disclosures, consent, data handling, retention, and customer rights.
Do you assess automatic renewal laws?
Yes. The assessment can map applicable federal and state automatic-renewal, negative-option, and consumer-protection requirements to the customer journey.
Can you review our cancellation process?
Yes. Cancellation is a major component of the assessment, including discoverability, friction, retention offers, confirmation, and whether future billing is appropriately stopped.
Can you review our customer-service SOPs?
Yes. The assessment can review CS/product SOPs related to cancellations, refunds, billing disputes, failed payments, and escalation procedures.
Can you assess both web and mobile?
Yes. The Premium assessment can include multiple customer journeys and platforms.
Can you help with remediation?
Yes. The assessment includes prioritized recommendations and a remediation roadmap. Additional implementation or remediation support can be scoped separately.
