I will be your customer service trainer

4.8
4.8

Jamaica

I speak English

12 orders completed

Making customer service and admin easy!

I am a trainer who worked in management at a Jamaican BPO. Some of my duties include overseeing the Administration Department, QA, Recruitment, Coaching, and ensuring that all company procedures are...
About this Gig

Thank you for visiting my page.


I am the right person to bring you and your team customer service expertise to the next level. I have over 18 customer service experience and now serves as a Training & Recruitment Manager at a call center in Jamaica. I know I will be able to solve your customer service needs. 


Contact me now so we can get you those 5-star ratings you deserve.


My services include:

  • Doing a full assessment of your company to determine what area(s) underperforming
  • Provide a summary report of findings
  • Create a 2-hour training/coaching session for the desired area (customer service or admin)
  • Provide feedback report of progress and if needed make additional recommendations
  • Initiate team-building exercises


I assure you:

  • Confidentiality, and premium quality professionalism
  • On-time and within budget delivery 
  • Feedback on progress and area of weakness


Order now | Quote starts @ $5


 Looking forward to serving you.


Mission: Providing professionalism, confidentiality, accurate and a premium quality presentation in all my Virtual Assistant Services.

Language:

English

Timezone:

24/7

Reviews

5 reviews for this Gig
4.8

(4)
(1)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4.8
  • Recommend to a friend
    4.8
  • Service as described
    4.8
Sort By
Most relevant
  • A
    image-docs

    ahmedhamdycs

    Repeat Client

    EG

    Egypt

    5

    Great Job!

    Helpful?
    Yes
    No
  • A
    image-docs

    ahmedhamdycs

    Repeat Client

    EG

    Egypt

    5

    I love how she is doing the training; if anyone would like to learn the essence of customer service, Kassinda is the go to trainer.

    Helpful?
    Yes
    No
  • E

    elastingcarellc

    Repeat Client

    US

    United States

    4

    Kassinda delivered while being sick. Thanks!

    Helpful?
    Yes
    No
  • M

    mrsadams2b

    Repeat Client

    US

    United States

    5

    She is great work with!

    Helpful?
    Yes
    No
  • M

    mrsadams2b

    Repeat Client

    US

    United States

    5

    Always a pleasure to work with went above and beyond

    Helpful?
    Yes
    No
Reviews

5 reviews for this Gig
4.8

(4)
(1)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4.8
  • Recommend to a friend
    4.8
  • Service as described
    4.8
Sort By
Most relevant
  • A
    image-docs

    ahmedhamdycs

    Repeat Client

    EG

    Egypt

    5

    Great Job!

    Helpful?
    Yes
    No
  • A
    image-docs

    ahmedhamdycs

    Repeat Client

    EG

    Egypt

    5

    I love how she is doing the training; if anyone would like to learn the essence of customer service, Kassinda is the go to trainer.

    Helpful?
    Yes
    No
  • E

    elastingcarellc

    Repeat Client

    US

    United States

    4

    Kassinda delivered while being sick. Thanks!

    Helpful?
    Yes
    No
  • M

    mrsadams2b

    Repeat Client

    US

    United States

    5

    She is great work with!

    Helpful?
    Yes
    No
  • M

    mrsadams2b

    Repeat Client

    US

    United States

    5

    Always a pleasure to work with went above and beyond

    Helpful?
    Yes
    No