Browse categories
Explore
Fiverr Pro
English
$
USD
I will build an ai ticket triage and classification system for your helpdesk
Kaushik
About this gig
Your support team is drowning in tickets that need to be read, categorized, and routed before anyone can actually work on them. I build AI systems that do this automatically, connected directly to the helpdesk platform you already use.
I specialize in AI integrations for support operations, not generic chatbots: auto-classifying tickets by issue type, flagging mislabeled tickets, summarizing long threads, and surfacing high-priority cases before they escalate.
This isn't a demo wrapped around an API key. I design these systems to handle messy real-world data, inconsistent tagging, incomplete fields, noisy categories, because that's what actually breaks most "AI support tools" once they hit production.
What you get:
- A working classification/triage pipeline connected to your helpdesk
- Custom logic tuned to your actual ticket categories and priority signals
- Documentation so your team can maintain and extend it
- One round of tuning based on real ticket samples after delivery
Best suited for support/ops teams handling 500+ tickets/month who are past the point where manual triage scales.
Get to know Kaushik
Kaushik
AI Automations and CX Solutions for SaaS, Freshdesk Expert
- FromIndia
- Member sinceJan 2023
- Avg. response time1 hour
Languages
Hindi, English, Tamil, Marathi
I help SaaS companies and startups automate customer support and operations using AI agents, OpenAI, and tools like Freshdesk, Make.com & Google Workspace. With 14+ years in CX leadership, I specialize in building smart, scalable solutions—from AI chatbots to RCA workflows and support process design. If you're looking to improve efficiency, reduce manual work, and enhance customer experience, let’s connect. I bring speed, clarity, and real results to every project.
FAQ
Q: How long does delivery take?
A: 10-14 days for Basic/Standard, 14-21 days for Premium, depending on data quality and how quickly you provide access. I don't offer 24-48 hour delivery on this — a reliable triage system needs real ticket data to tune against properly.
Q: What if our ticket data is messy or inconsistent?
A: That's expected and part of what this service handles. If your data turns out to be unusable in its current form, I'll flag that during scoping before any paid work starts.
Q: How many revisions are included?
A: One round of tuning based on real ticket samples is included in every package. Additional rounds are available as a paid extra — this keeps delivery timelines realistic.
Q: Do you need admin access to our helpdesk?
A: No. Read access via an API key or a sandbox/test account is sufficient for most builds.
Q: Can you build this for a platform not listed in the gig?
A: Message me first with your platform and its API documentation. Most helpdesks with a REST API can be supported, but I'll confirm before you place an order.
