Browse categories
Explore
Fiverr Pro
English
$
USD
I will be your live chat support agent and customer service rep
About this Gig
Are you looking for a friendly, reliable Customer Support Agent for your business?
I will provide professional live chat, email and social media support to keep your customers happy and coming back.
I am a dedicated Virtual Assistant based in Nairobi, available in your timezone, fluent in English, with fast response time and excellent communication skills.
What you will get:
- Live Chat Support (Zendesk, Intercom, Tidio, etc)
- Email Support & Ticket Management
- Social Media Replies (Instagram, Facebook)
- Professional, friendly and empathetic responses
- Customer satisfaction and issue resolution
- Summary report for Standard & Premium
Tools I use: Zendesk, Intercom, Gmail, Slack, Notion, Google Workspace
Why choose me?
- Fast response (under 3 minutes)
- Available 4-7 hours per day
- Detail-oriented and patient with customers
- Long-term support available
Let's grow your business with 5-star customer support! Message me before ordering.
Social media platform:
•
•
TikTok
•
YouTube
•
Telegram
Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Zendesk
Knowledge base software:
Zoho
FAQ
What do you need to start?
I need access to your support tool (Zendesk, email, etc), your FAQ or knowledge base, and guidelines on how you want me to reply.
Do you work on weekends?
Yes, I am available 7 days a week and I can adjust to your timezone.
Can you handle angry customers?
Yes, I am trained to stay calm, professional and turn unhappy customers into happy customers.
