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Networking: LAN Design & Setup, Cisco Packet Tracer, TCP/IP, Network Troubleshooting Systems Administration: Windows Server, User & Group Management, Active Directory Basics IT Support: Help Desk, Hardware Diagnosis, Asset Management, Technical Documentation Development: HTML, CSS, MySQL, Basic Web Development Productivity: Microsoft Excel, Google Workspace, Technical Writing Soft Skills: Communication, Problem-Solving, Time Management, Customer Focus
what do encourage clients to do?
communicate as much as possible to ensure quality of work