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English
$
USD
I will provide remote PC troubleshooting and IT technical support
Freelance Digital Services Provider
IT professional with 7+ years in technical support and customer service, currently completing a BSc in Cybersecurity. I specialize in remote PC diagnostics — fixing slow performance, driver issues, ne...
About this Gig
Are you dealing with a slow, glitchy, or frustrating computer? Let's get it fixed remotely and fast.
I'm an IT support professional with 7+ years of experience in technical support and customer service, currently completing a BSc in Cybersecurity. I help individuals and small businesses solve everyday PC problems without the hassle of a shop visit.
What I can help with:
- Diagnosing and fixing software errors, crashes, and slow performance
- Startup cleanup and system optimization
- Driver updates and installation
- Basic malware scanning and removal
- Printer, peripheral, and Wi-Fi/network troubleshooting
- Software installation and configuration
Why work with me:
- Clear, judgment-free communication I explain what's wrong in plain language, not jargon
- Documented summary of every fix so you know exactly what changed
- Reliable remote support via screen-share tools
Not sure which package fits your issue? Send me a message before ordering and I'll point you in the right direction.
Device:
Desktop
•
Laptop
•
Mobile
•
Tablet
Operating system:
Windows
•
Linux
•
Android
FAQ
How does remote support actually work?
I'll guide you through installing a secure screen-sharing tool (like AnyDesk or TeamViewer), and once connected, I can view and control your screen to diagnose and fix the issue in real time. You'll be able to watch everything I do.
Is my data safe during the session?
Yes. I only access what's needed to resolve your specific issue, and you can end the remote session at any time. I don't store, copy, or share any personal files or data.
What information do you need before we start?
A clear description of the problem (error messages, when it started, what you've already tried) helps me prepare in advance. If possible, send screenshots of the issue with your order.
What if you can't fix my issue?
If the issue turns out to be hardware failure or something outside the scope of remote support, I'll let you know immediately and won't waste your time or money we can discuss a partial refund or next steps.
Do you work with Mac as well as Windows?
My core expertise is Windows systems. Message me before ordering if you're on Mac so I can confirm I'm the right fit for your issue.
What if I need more time than my package includes?
No problem. You can add Additional Hours as an extra, and I'll always check with you before going over the agreed time.
