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Fiverr Pro
English
$
USD
I will write saas documentation, help center, and user guides
Technical Writer for SaaS Docs, SEO Content and UX Copy
I’m Kevine, a technical writer and SEO content strategist with a computer science background. I help SaaS companies, startups, and digital businesses create clear knowledge base articles, user guides,...
About this Gig
Your users are frustrated. Your support team is answering the same questions every day. I write SaaS help center articles, user guides, and knowledge base content that reduces support tickets and helps users get value from your product faster.
I have a computer science background and have written documentation for SaaS platforms, developer tools, and technical products including GitBook, Strapi, and CSS-Tricks. I understand the difference between writing for developers and writing for end users.
What I deliver: help articles, onboarding docs, FAQ pages, feature guides, troubleshooting content, and knowledge base articles formatted for Intercom, Zendesk, GitBook, Notion, or Confluence.
Send me your product link, a brief on your users, and any notes or screenshots you have. I take it from there.
Document type:
User & training manuals
•
Documentation
Language:
English
•
French
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
My Portfolio
FAQ
Can you write documentation for a SaaS product you have never used before?
Yes. I work from your product link, feature notes, screenshots, and any recordings you share. Most clients provide a short brief or a Loom walkthrough. You do not need to give me live product access to get started, though it helps when available.
Can you write developer-facing documentation?
Yes. My computer science background means I am comfortable writing API references, SDK guides, integration walkthroughs, and developer tutorials. I understand the difference in tone and structure between end-user docs and developer docs.
Can you rewrite or improve existing documentation?
Yes. Share your existing docs and tell me what is not working — too long, too technical, missing steps, or outdated — and I will revise them. Rewrites are available as a custom order if your project falls outside the standard packages.
Can you work from screenshots, Loom videos, or rough notes?
Yes. Send me whatever you have — bullet points, screenshots, a Loom video, a rough outline, or even a voice note — and I will turn it into clean, structured documentation.
Do you include SEO optimization?
SEO titles and meta descriptions are included in the Standard and Premium packages. I incorporate your target keywords naturally into the content without stuffing. For the Basic package, SEO meta copy is available as an add-on.
Do you write in US English or UK English?
Both. Specify your preference in the order requirements. I default to US English if no preference is given.
What formatting do you deliver?
Fully formatted content ready to publish. Depending on your platform I deliver Markdown, HTML, or Google Docs with proper heading structure — ready to paste into Intercom, Zendesk, GitBook, Notion, or Confluence.
Can you build a documentation structure from scratch?
Yes. If you have no existing structure, I can propose a table of contents and article hierarchy for your help center before writing begins. This is included in the Premium package and available as a custom add-on for other tiers.
What do you need from me to start?
Your product or website link, a description of your target user, the goal of the documentation, and any existing materials you have — notes, screenshots, or recordings. The more context you provide, the faster and smoother the process.
