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$
USD
I will write saas knowledge base and help center articles
Technical Writer for SaaS Docs, SEO Content and UX Copy
I’m Kevine, a technical writer and SEO content strategist with a computer science background. I help SaaS companies, startups, and digital businesses create clear knowledge base articles, user guides,...
About this Gig
Your users should not need to contact support for answers that your help center can explain clearly.
I write SaaS knowledge base articles, help center content, user guides, onboarding docs, FAQs, feature guides, and documentation rewrites for software products.
This gig is for SaaS founders, product managers, support leads, app owners, and startup teams that need clearer documentation for users, customers, or internal teams.
You can send me rough notes, screenshots, Loom videos, support tickets, product walkthroughs, existing drafts, or demo access. I will turn them into structured help docs that explain what the user needs to do, why it matters, and what step comes next.
I can help with:
- Knowledge base articles
- Help center articles
- User guides
- Onboarding docs
- Feature guides
- FAQ content
- Support documentation
- Documentation rewrites
My background in computer science, web development, technical writing, and SEO content helps me understand software workflows faster and explain them in clear, practical language.
I do not write vague documentation. I focus on structure, clarity, user intent.
Send your product details before ordering if you
Document type:
User & training manuals
•
Documentation
Industry:
Software
Language:
English
•
French
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
My Portfolio
FAQ
Can you write about a product you have never used?
Yes. I can work from your product link, screenshots, Loom videos, rough notes, support tickets, existing docs, or demo access. The clearer the source material, the stronger the documentation.
Can you rewrite existing help docs?
Yes. I can rewrite unclear, outdated, or poorly structured help docs and make them easier to follow.
Can you work from screenshots or Loom videos?
Yes. Screenshots, Loom videos, product walkthroughs, support conversations, and rough notes are useful starting points.
Can you create the documentation structure?
Yes. The Standard and Premium packages can include article structure. The Premium package includes a suggested help center structure.
Do you write developer documentation?
Yes, but this gig is mainly for SaaS help docs, user guides, knowledge base articles, onboarding docs, and support documentation. For API docs or deeply technical developer docs, message me first.
Do you include SEO?
Basic keyword integration is included if you provide keywords. Keyword research or content mapping can be added as an extra.
Do you write in US or UK English?
Yes. I can write in US or UK English. Please mention your preference when placing the order.
Can you format in Google Docs, Word, or Markdown?
Yes. I can deliver in Google Docs, Microsoft Word, or Markdown.
Can you upload to my help center or CMS?
Yes, if the platform is simple and you provide access. Please message me before ordering if you need upload support.
What do you need from me to start?
I need your product link, target users, documentation goal, features to cover, notes or screenshots, preferred tone, and formatting preference.
