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$
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I will fully set up your gorgias helpdesk for shopify
Gorgias Specialist for Shopify
Gorgias expert building scalable, data driven CX systems for DTC brands. I transform customer service from a cost center into a growth channel by combining automation, AI agents, structured SOPs, and ...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
About this Gig
I am a Gorgias Expert helping Shopify brands build and optimize high-performing Gorgias helpdesks that reduce ticket volume, increase response speed, and turn support into a revenue driver.
If your team is:
Manually answering repetitive tickets
Missing automation opportunities
Lacking structure in macros, tags, and views
Struggling with slow response times
Not using AI effectively
I can fix that.
I design and optimize Gorgias systems with:
Structured macro libraries for Tier-1 and escalation flows
Automation rules that eliminate repetitive manual work
Smart ticket routing and tagging logic
SLA-based views for accountability
AI agent setup for ticket deflection
Performance dashboards and reporting
I have built customer service operations from 0 to 10 remote agents and optimized helpdesks handling 100+ tickets per day. My focus is always measurable improvement in efficiency, CSAT, and team clarity.
Services include:
Gorgias Setup (from scratch)
Gorgias Audit & Optimization
Automation & AI Workflow Implementation
Macro & SOP Structuring
Shopify Integration Optimization
Want a helpdesk that scales and runs itself? Let's talk.
Software:
Other
Industry:
E-Commerce
My Portfolio
FAQ
Do you have hands on experience working directly inside Gorgias, or do you only provide strategic advice?
Yes, I work hands on in Gorgias every day. For 5+ years I’ve built and optimized full helpdesk setups including rules, macros, AI agents, ticket fields, tags, SLA logic, reporting dashboards, and Shopify integrations. I do not just advise, I configure, test, and refine systems directly.
Reviews
3 reviews for this Gig
| (3) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
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Most relevant
S siu248
United Kingdom
Ongoing collaborationWe worked with Susanne to improve our Gorgias setup, workflows and customer service processes, and it has been such a valuable project for our small team. Our setup had grown quite organically over time, so although we had macros, views and processes in place, they weren’t as structured or consistent...
$2,500-$5,000
Price
5 weeks
Duration
Helpful?S siu248
United Kingdom
Ongoing collaborationSusanne has been extremely helpful in reviewing our Gorgias set-up and wider customer service processes. Her audit was detailed, thoughtful and commercially focused, with practical recommendations. What I appreciated most was that her advice went beyond a basic technical set-up. She looked at how Gorgias...
$100-$200
Price
8 days
Duration
Helpful?C cyril_an
United States
I very much appreciate the quality of work, the deep knowledge and professionalism. I also, appreciate the proactive communication.
$100-$200
Price
4 days
Duration
Helpful?
Reviews
3 reviews for this Gig
| (3) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
S siu248
United Kingdom
Ongoing collaborationWe worked with Susanne to improve our Gorgias setup, workflows and customer service processes, and it has been such a valuable project for our small team. Our setup had grown quite organically over time, so although we had macros, views and processes in place, they weren’t as structured or consistent...
$2,500-$5,000
Price
5 weeks
Duration
Helpful?S siu248
United Kingdom
Ongoing collaborationSusanne has been extremely helpful in reviewing our Gorgias set-up and wider customer service processes. Her audit was detailed, thoughtful and commercially focused, with practical recommendations. What I appreciated most was that her advice went beyond a basic technical set-up. She looked at how Gorgias...
$100-$200
Price
8 days
Duration
Helpful?C cyril_an
United States
I very much appreciate the quality of work, the deep knowledge and professionalism. I also, appreciate the proactive communication.
$100-$200
Price
4 days
Duration
Helpful?
