I am a ServiceNow Technical Architect with 10+ years of experience, certified in CSA, CSM, and HRSD, delivering end-to-end solutions across multiple modules and industries.
What I Can Help You With
- ️ ITSM Implementation (Incident, Problem, Change, Request)
- ️ CSM (Case Management, Portal, Customer Workflows)
- ️ HRSD (Employee Service Center, HR Cases, Lifecycle Events)
- ️ Service Catalog (Catalog Items, Record Producers, Order Guides)
- ️ Flow Designer & Automation (Approvals, Notifications, Workflows)
- ️ Service Portal / UI Builder (Custom pages, widgets, UI enhancements)
- ️ Virtual Agent & Now Assist (AI-powered chatbots & automation)
- ️ Integrations (REST APIs, SOAP, IntegrationHub, OAuth, MID Server and AI Integrations)
- ️ CMDB & Discovery (Data modeling, CI relationships, data quality)
- CSDM & Apps Engine Studio
- ️ Custom Development (Client Scripts, Business Rules, UI Actions)
- ️ Reports & Dashboards (Platform analytics & insights)
I provide scalable ServiceNow solutions, expert support, and consulting to help you successfully complete your tasks and achieve your business goals.