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English
$
USD
I will manage your airbnb guest communication as a virtual cohost
Short Term Rental Virtual Assistant
Hi! I'm Kristina, a customer-service professional with 20+ years of experience helping people, solving problems, and managing day-to-day communication. I now bring that experience to short-term rental...
About this Gig
Running a short-term rental means guest messages don't stop just because you're busy.
I provide friendly, professional guest communication and virtual co-host support for Airbnb and short-term rental hosts who want help staying responsive without constantly checking their inbox.
With 20+ years of customer service experience, I'm comfortable answering questions, handling concerns, solving problems and communicating clearly when things don't go as planned.
I can help with:
Guest inquiries and messaging
Pre-arrival/check-in communication
Check-out communication
Common guest questions
House rules, parking, Wi-Fi & property info
Basic guest issue troubleshooting
Cleaner/vendor communication
Escalating maintenance or urgent issues
Post-stay communication
Each package covers ONE property.
Standard packages do not include 24/7 monitoring, guaranteed immediate responses, cleaning, maintenance, on-site services or emergency property management.
Coverage hours, time zone and escalation procedures will be confirmed before service begins.
Please message me before ordering so we can make sure my service fits your needs.
Messaging platform:
•
SMS
•
Other
Language:
English
Work model:
Weekly assistance
Industry:
Real estate
•
Travel & tourism
•
Hospitality
Purpose:
Business
FAQ
Do you provide 24/7 guest support?
No. Standard packages include guest communication during agreed-upon coverage hours and do not include 24/7 live monitoring or guaranteed immediate responses. We'll confirm your property time zone and coverage needs before service begins.
How many properties does my package cover?
Each package covers one short-term rental property. If you manage multiple properties, please message me before ordering so we can discuss the amount of support you need.
What happens if a guest has an emergency or maintenance problem?
I can communicate with the guest and contact or notify the appropriate owner, cleaner, maintenance provider or emergency contact according to the procedures you provide. I do not provide on-site maintenance or emergency services.
What information do you need before getting started?
I'll need your house rules, check-in/check-out procedures, property FAQ, Wi-Fi and parking information, important property details, and your preferred escalation process. If applicable, I'll also need contact information for your cleaner, maintenance provider or other approved vendors.
How will you access my Airbnb messages?
When Airbnb access is needed, please add me using Airbnb's co-host permissions rather than sharing your personal account password. We'll determine the appropriate level of access based on the support you've selected.
