I will create a customer journey map and identify improvements along the customer cycle

K
kmvera
K
kmvera
Kristina V
5.0
5.0

Gig Summary

About this gig

Note: Please contact me before placing an order so we can have a preliminary discussion regarding your industry and requirements.


A customer journey map can be a powerful tool to help you visualize and clarify current or future states of customer experience in all stages of the customers. This map puts you directly in the mind of the consumer, so you can see where you may be missing the mark, what you are doing right, and where you can make improvements across the customer lifecycle. 

Get to know Kristina V

Kristina V

customer experience and relationship management

5.0(11)
  • FromCanada
  • Member sinceOct 2017
  • Last delivery3 years
  • Languages

    English, Spanish, French
Financial services professional with 10 years experience focusing on customer experience, relationship management, and strategy. Handled portfolios in multiple verticals/industries so I would be able to help you map out your customer's journey from different fields.
Reviews

11 reviews for this Gig
5.0

(11)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    5
  • Recommend to a friend
    5
  • Service as described
    5
Sort By
Most relevant
  • T

    tameraltamimi

    SA

    Saudi Arabia

    Ongoing collaboration
    5

    kristina is very professional

    $100-$200

    Price

    Helpful?
    Yes
    No
  • T

    tameraltamimi

    SA

    Saudi Arabia

    Ongoing collaboration
    5

    Very professional

    $100-$200

    Price

    Helpful?
    Yes
    No
  • C
    image-docs

    chrisneale289

    GB

    United Kingdom

    5

    This was an excellent piece of work, with really detailed and frequent communications. I'm really happy with the outcome and the process was very smooth. Thanks so much for your help and support.

    $100-$200

    Price

    Helpful?
    Yes
    No
  • T

    thundergeorge

    US

    United States

    5

    Kristina was fabulous! We went back and forth in communication- she was really good in breaking down fairly complex issue I had and coming up with a clear, specific voice in the end! It was a great experience- will work with her again!

    $200-$400

    Price

    Helpful?
    Yes
    No
  • K

    kenleyl

    US

    United States

    5

    Kristina was great.

    $200-$400

    Price

    Helpful?
    Yes
    No
Reviews

11 reviews for this Gig
5.0

(11)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    5
  • Recommend to a friend
    5
  • Service as described
    5
Sort By
Most relevant
  • T

    tameraltamimi

    SA

    Saudi Arabia

    Ongoing collaboration
    5

    kristina is very professional

    $100-$200

    Price

    Helpful?
    Yes
    No
  • T

    tameraltamimi

    SA

    Saudi Arabia

    Ongoing collaboration
    5

    Very professional

    $100-$200

    Price

    Helpful?
    Yes
    No
  • C
    image-docs

    chrisneale289

    GB

    United Kingdom

    5

    This was an excellent piece of work, with really detailed and frequent communications. I'm really happy with the outcome and the process was very smooth. Thanks so much for your help and support.

    $100-$200

    Price

    Helpful?
    Yes
    No
  • T

    thundergeorge

    US

    United States

    5

    Kristina was fabulous! We went back and forth in communication- she was really good in breaking down fairly complex issue I had and coming up with a clear, specific voice in the end! It was a great experience- will work with her again!

    $200-$400

    Price

    Helpful?
    Yes
    No
  • K

    kenleyl

    US

    United States

    5

    Kristina was great.

    $200-$400

    Price

    Helpful?
    Yes
    No