I will set up zendesk advanced ai agent for automated ticket resolution

K
koa786
K
koa786
Omair Ahmed
set up zendesk advanced ai agent for automated ticket resolution
Full Screen
set up zendesk advanced ai agent for automated ticket resolution
Full Screen
Full Screen
set up zendesk advanced ai agent for automated ticket resolutionset up zendesk advanced ai agent for automated ticket resolutionset up zendesk advanced ai agent for automated ticket resolution

About this gig

Still Handling Repetitive Zendesk Tickets Manually?


Zendesk's AI Agent can automatically resolve routine tickets, freeing your team to focus on complex issues that truly need a human. I'll configure it end-to-end so it works with your existing Knowledge Base, escalates intelligently, and actually deflects tickets, not just adds another tool nobody uses.


I'm a Certified Zendesk Advanced AI Agent Expert with 15+ years in Customer Support and ITSM. I understand both the AI configuration and the support operations it needs to fit into.


What You Get:

  • AI Agent setup & conversational flow configuration
  • Integration with your Zendesk Guide / Knowledge Base for accurate AI responses
  • Intent mapping for your most common ticket types
  • Smart escalation rules: AI Agent to human handoff when needed
  • Testing & response tuning before launch
  • Performance reporting (deflection rate, resolution rate)


Why work with me?

Certified Zendesk Advanced AI Agent Expert

15+ years in Customer Support & IT Service Delivery

5.0-rated, 41 completed Zendesk projects


Need your core Zendesk setup done first? Check out my Zendesk Setup & Optimization gig; I can handle both.

  • AI engine

    • Other

  • Tools & frameworks

    • Other

  • AI solution type

    • AI agent
    • AI chatbot
    • Rag system
    • AI workflow
    • AI copilot
    • AI assistant

  • Purpose

    • Customer support
    • Sales assistance
    • Customer service
    • It support
    • Ecommerce

Get to know Omair Ahmed

Omair Ahmed

Zendesk Setup, Automation and AI Agent Configuration Expert

5.0(24)
  • FromPakistan
  • Member sinceSep 2017
  • Avg. response time1 hour
  • Last delivery8 months

  • Languages

    Urdu, English
Certified Zendesk Advance AI Agent Expert | 15+ Years in CRM & Support Systems I help businesses set up, optimize, and scale Zendesk — workflows, SLAs, triggers, macros, reports, and AI Agent automation for faster ticket resolution. Certified Zendesk Admin Expert & AI Agent Expert with a strong ITSM/CX background. I also configure Freshdesk, HubSpot, and Zoho CRM — useful if you're comparing platforms or migrating between them. Let's fix what's slowing your support team down.

My Portfolio

Related tags