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English
$
USD
I will set up, optimize zendesk CRM and support automation
Set Up or Improve Your CRM for Scalable Support
Optimize your customer support with expert Zendesk setup and CRM implementation. I’ll configure Zendesk, Freshdesk, HubSpot, or your preferred CRM with workflows, SLAs, triggers, macros, and reports. ...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
Boost Your Customer Support with Expert Zendesk Setup & Optimization
Want to set up Zendesk from scratch or optimize your current CRM for faster, more efficient support?
Im a Certified Zendesk Admin with 15+ years in SaaS Support, ITSM, and CRM optimization, helping businesses of all sizes streamline operations, improve CSAT scores, and scale support teams effectively.
What I Offer:
- End-to-end Zendesk setup (Guide, Support, Talk, Chat)
- Ticketing workflows, SLAs, triggers, macros & automation
- Integration with Shopify, WooCommerce, Salesforce, HubSpot, RingCentral, and more
- Zendesk audit & optimization for existing accounts
- Zapier & third-party app integrations
- SLA tracking, auto-routing, escalation protocols
- Custom reporting & analytics with Zendesk Explore
- Agent training & post-implementation support
Proven track record: 36+ projects delivered with a 4.9 rating across Fintech, E-commerce, SaaS, and more.
Language:
English
Timezone:
UTC daytime
My Portfolio
FAQ
Can you fully set up Zendesk for my business?
Yes! I provide end-to-end Zendesk setup services — including ticketing workflows, SLA policies, automations, triggers, macros, dashboard reporting, and app integrations. I’ll ensure your Zendesk CRM is configured to streamline your customer support and boost efficiency.
Can you improve or fix my existing Zendesk account?
Absolutely. I offer Zendesk audit and optimization to fix slow workflows, improve agent productivity, and set up best-practice configurations for higher CSAT scores and faster response times.
Will you integrate Zendesk with my existing tools?
Definitely. I can integrate Zendesk with HubSpot, Salesforce, Shopify, WooCommerce, RingCentral, and more. I also handle Zapier automations for connecting third-party apps to Zendesk.
Do you provide training and post-project support?
Yes. All projects include free Zendesk training sessions and post-project technical support so your team can use the system confidently from day one.
Can you automate ticket assignments and track SLAs?
Yes! I create custom SLA tracking, ticket auto-routing, priority-based escalations, and automated workflows so your team never misses deadlines.
Reviews
21 reviews for this Gig
| (19) | ||
| (1) | ||
| (1) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
S 
sibinarendran
France
good experience
Up to $50
Price
3 days
Duration
Helpful?R ralf_simaan
Netherlands
good and fast
$50-$100
Price
1 day
Duration
Helpful?M 
mchugo
Ireland
Omair is great, very skilled and nice manners. I am still working with him here and hope to have him as my ZenDesk guy going foward. thanks Colin
Helpful?L lizarerikh
United States
Very professional and knowledgeable. I needed a Zendesk configuration service, and I received exactly what I expected. The communication process is very easy. I'm satisfied with the service provided. Will proceed with working on the Zendesk cases.
K 
Seller's Response
Helpful?N ngahkenneth
United States
I am so so happy with Omair. He is fast and knows well his work.
K Seller's Response
Helpful?
Reviews
21 reviews for this Gig
| (19) | ||
| (1) | ||
| (1) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
S sibinarendran
France
good experience
Up to $50
Price
3 days
Duration
Helpful?R ralf_simaan
Netherlands
good and fast
$50-$100
Price
1 day
Duration
Helpful?M mchugo
Ireland
Omair is great, very skilled and nice manners. I am still working with him here and hope to have him as my ZenDesk guy going foward. thanks Colin
Helpful?L lizarerikh
United States
Very professional and knowledgeable. I needed a Zendesk configuration service, and I received exactly what I expected. The communication process is very easy. I'm satisfied with the service provided. Will proceed with working on the Zendesk cases.
K Seller's Response
Helpful?N ngahkenneth
United States
I am so so happy with Omair. He is fast and knows well his work.
K Seller's Response
Helpful?
