I will dynamics 365 contact center

K
kunaltripathy
K
kunaltripathy
Kunal
dynamics 365 contact center
Full Screen
dynamics 365 contact center

About this gig

Planning, implementing or improving Microsoft Dynamics 365 Contact Center?

I can help you design and configure a modern Microsoft contact center using Dynamics 365 Customer Service, Dynamics 365 Contact Center, Copilot Studio and the Microsoft Power Platform.


Services can include:

  • Contact center architecture
  • Voice and digital channels
  • Queues and unified routing
  • Workstreams
  • Agent experiences
  • IVR design
  • Customer identification and routing
  • Dynamics 365 Customer Service
  • Case management
  • Copilot Studio agents
  • AI-assisted customer service
  • Power Automate integration
  • Contact center assessments and roadmaps

I can help with anything from an architecture or configuration review to a scoped implementation.

Contact me before ordering implementation work so we can confirm licensing, channels, integrations and scope.

  • Platforms

    • Microsoft Dynamics 365

  • Programming Language

    • C#
    • .NET Framework
    • Power Platform (Power Apps) expression
    • OData

Get to know Kunal

Kunal

AI, Dynamics 365 and Power Platform Consultant

5.0(3)
  • FromCanada
  • Member sinceMay 2020
  • Last delivery1 year

  • Languages

    English
Microsoft Copilot, Dynamics 365 and Power Platform consultant with 20+ years of technology experience and deep expertise. I specialize in Dynamics 365 along with Power Pages, Power Apps, Power Automate, Dataverse and Copilot Studio. Part of AdxStudio team that evolved into Microsoft Power Pages for more than a decade and can help with architecture, configuration, troubleshooting, integrations and complex implementations. I am a Microsoft Certified Trainer and Microsoft MVP. Have a complex requirement? Send me a message before ordering and I can help you define the right approach and scope.

Other Software Development Services I Offer

Related tags