I will set up seamless medallia speech analytics for genesys cloud call centers

K
kunjal_sunny
K
kunjal_sunny
Kunjal
set up seamless medallia speech analytics for genesys cloud call centers
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set up seamless medallia speech analytics for genesys cloud call centers
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set up seamless medallia speech analytics for genesys cloud call centersset up seamless medallia speech analytics for genesys cloud call centers

About this gig

Speech analytics can show you why customers call and how those calls go, but only once your cloud contact center is connected and every agent is mapped correctly.


What you get:

A working Genesys Cloud connector.

Agents, queues, and teams mapped to your Medallia hierarchy

Ingestion schedules validated call by call

Clear answers on incomplete records, such as IVR-only calls with no audio

A setup guide and QA checklist your team can reuse


Your systems stay under your control. I review the setup first and send a written plan; your Genesys admin handles credentials and allowlisting using my exact steps.


Works with Medallia Speech and Genesys Cloud call recordings.


Tell me whether you're not started, partly configured, or live with gaps, and I'll scope it from there.

Get to know Kunjal

Kunjal

Medallia Consultant, Surveys, Dashboards, Speech Analytics

  • FromIndia
  • Member sinceMay 2020

  • Languages

    English, Hindi
Hi, I'm Kunjal, a Medallia consultant and CX analyst based in Toronto. I've implemented Medallia for banking, insurance, retail and hospitality programs: surveys, closed-loop alerts, data feeds, Text Analytics, role-based dashboards and Medallia Speech for contact centres. I also build Qualtrics surveys and Power BI reports with SQL and Python. Certified Medallia Analyst I and Qualtrics Platform Essentials. I test with dummy data, and nothing goes live without your sign-off. Tell me what you need to fix or decide, and I'll tell you honestly what it takes.

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